Business Systems Analyst

The Role The Business Systems Analyst is responsible for driving improvements in the processes and technologies utilized primarily by our training teams (content development, curriculum development, user management, reporting, etc.) as well as quality and compliance. This role works closely with global business teams to effectively identify requirements, define scalable business processes, implement changes, manage project plans and perform release management. What You'll DoBuilds the foundation for the project efforts by capturing the business context – problem definition, current state definition, objectives, business case, desired future state definition, etcDevelop detailed requirements (business, user, process, system requirements – functional and non-functional) and establish traceability to business vision. Manage the requirements throughout the project lifecycle by establishing agreements and serving as a liaison between business users and the project teamFacilitate discovery sessions and business process workshops. Be able to diagram and elaborate current & future state application workflows in detailAct as the project manager for implementation of the solution – identify stakeholders, risk identification and mitigation, communication, define and drive schedules, escalate internally and externally (as appropriate)Provide technical and functional expertise across learning management systems. Serve as SME across various application platformsCollaborate with cross-functional teams to identify system and process improvementsLead and execute full development lifecycle activities - design, develop and test enhancements in alignment with internal business process requirementsProvide product support, track escalations, perform root cause analysis and work with vendors to resolve issuesDocument all changes to applications per internal controlsDevelop and maintain technical documentation, release notes and conduct end-user trainingRequirementsBachelor’s Degree in Information Systems, Business Administration, or related field or equivalent experience3+ years application requirements gathering and designAdministration experience with Veeva Training and/or Veeva QualityDocsUnderstanding of various training delivery methods and formatsStrong Business Analysis and Project Management skillsPrior experience in release management is desirableHigh proficiency in verbal and written communication. Solid presentation skills are desiredStrong attention to detail, goal oriented. Must be able to effectively manage multiple activities and/or projects concurrentlyVersatility, flexibility, and a willingness to work within constantly changing prioritiesCommitment to excellence in delivery of customer serviceComfortable in working with personnel at all levels of the organizationNice to HaveExperience with ArticulateLearning management system administration experience, aside from Veeva TrainingFamiliarity with Agile methodologiesPerks & BenefitsMedical, dental, vision, and basic life insuranceFlexible PTO and company paid holidaysRetirement programs1% charitable giving programCompensationBase pay: $90,000 - $130,000 CADThe salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.