Service Advisor

1 week ago

Regina, Canada Capital GMC Buick Cadillac Regina Full time

Company:Capital GMC Buick Cadillac ReginaAre you passionate about cars and delivering exceptional customer service? Capital GMC Buick Cadillac is looking for a Service Advisor who shares our driveThe Service Advisor plays a crucial role in ensuring automotive service excellence, responsible for driving service sales, maximizing gross profit, and delivering unparalleled customer satisfaction. This position is key to creating lasting impressions with customers, coordinating service appointments, and ensuring seamless communication between customers and service teams. By upholding high standards of customer service and operational efficiency, the Service Advisor significantly contributes to the overall success of the service department.ESSENTIAL DUTIES:Schedule service appointments using dealership-approved systems and ensure customers are informed of their appointment details. Maintain proper documentation of customer and vehicle data for efficient service handling.Ensure repair orders are properly accounted for and work is delegated efficiently to technicians. Monitor repair progress throughout the day and maintain a smooth workflow in the service department. Assist with warranty claims processing, including explaining warranty policies to customers.Stay up to date on technical and industry knowledge through regular training and dealership-provided educational opportunities. Participate in dealership promotions, programs, or additional tasks as required by management.QUALIFICATIONS:1-2 years of automotive service experience is preferred, with at least two years in a dealership position. Sales experience is an asset.High school diploma or equivalent is required.Ability to manage multiple tasks and provide excellent customer service under pressure.General knowledge of automotive service procedures and vehicle operations.Familiarity with service software systems such as Quorum or Tekion is a plus.Organizational skills and attention to detail.Valid driver’s license with a clean driving record and the ability to operate vehicles. A professional personal appearance and demeanor are required at all times.Ready to accelerate your career? Submit your application now and join our exceptional service team at Capital GMC Buick CadillacAt Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

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