IT Support Specialist

IT Support Specialist-25002313DescriptionLinde Gas & Equipment Inc.IT Support SpecialistLocation: Ankeny, IALinde Gas & Equipment Inc. is seeking an IT Support Specialist to join our team In this role, you will provide hands-on technical assistance, ensuring the smooth operation of our organization's IT infrastructure. You will be responsible for maintaining personal computer systems, troubleshooting technical issues, supporting staff, contributing to IT projects as requested, and assisting with conference room A/V solutions. Although the position is primarily based in Medford, support is not restricted to that location.The ideal candidate will possess a strong technical aptitude, a proactive approach to problem-solving, and the ability to manage multiple tasks in a fast-paced environment.What we offer youWhat we offer youCompetitive compensationComprehensive benefits plan (medical, dental, vision and more)401(k) retirement savings planPaid time off (vacation, holidays, PTO)Employee discount programsCareer growth opportunitiesWhat you will be doing:Key Responsibilities:Technical Support:Troubleshoot system problems, offering solutions and/or recommendations to ensure timely issue resolution.Provide technical assistance for application system upgrades and monitor changes to operating system software as directed.Performance Monitoring & Maintenance:Analyze performance and implement improvements to ensure the stability of personal computers.Proactively monitor and maintain personal computers and resolve user-reported issues.Hardware and Software Deployment:Deploy new hardware according to schedules and provide hardware/software installation, configuration, and support.Order computer supplies and maintain resource availability as required.Conference Room A/V Support:Set up and maintain conference room audio/visual solutions, assisting users with equipment connections and operation during meetings.Device Management:Troubleshoot and activate smartphone, tablet, and handheld devices Assist with depot operations as needed.Process Adherence:Follow established IT operating procedures and systems best practices while ensuring compliance with service level targets.Utilize tools like SMAX to manage, track, and resolve IT support tickets efficiently.Problem Analysis & Recommendations:Analyze potential solutions and recommend the best course of action within your area of expertise.Present findings and actionable recommendations to stakeholders.Task Management:Manage multiple assignments and escalations, prioritizing effectively to deliver solutions in a timely manner.QualificationsWhat makes you great:Basic3-5 years of experience in IT equipment supportProficiency in troubleshooting hardware, software, and A/V systems.Knowledge of service request system.Strong problem-solving abilities to address technical issues and ensure system stability.Familiarity with inventory and asset management tools.Excellent communication skills with the ability to work both independently and collaboratively.Experience with IT desk-side support or technical assistance roles.Expertise in managing technical escalations and meeting SLA targets.Prior involvement in IT projects or initiatives.Flexibility to provide after-hours support as needed.Ability to make decisions based on analysis of available alternatives using sound judgmentPreferred Qualifications (Optional):Degree or advanced studies in computer science or related fieldExperience working in fast-paced environments or with cross-functional teamsExperience with tools associated with networkingWhy you will enjoy working with us:Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet.Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LG&E has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet., please visit our website.Don’t wait, fill out an application right from your phone todayDRIVE YOUR CAREER FORWARD