Manager, Communications Surveillance

Job DescriptionWhat is your opportunity? The Canada Communications Surveillance Group is responsible for conducting surveillance of audio and electronic communications pursuant to regulations focusing on Market Abuse and Market Manipulation, Information Barrier, Suitability and Sales Practices and Conflict of Interest.As Communications Surveillance Manager, you will provide surveillance coverage to relevant business units in line (Eg. Capital Markets, Wealth Management) with industry best practices, provide top-tier support to the business lines serviced and mitigate risk for RBC by detecting and escalating compliance issues.  You will cross train amongst the team for redundant coverage and seek efficiencies and both strategic and tactical improvements to the communications surveillance program.What will you do? Conduct routine review of electronic and audio communications (with a focus on communications conducted in French) to ensure compliance with company policies and application regulations (i.e. CIRO, OSC)Ongoing assessment of communications surveillance efficiency and reporting to managementDirect targeted reviews in response to inquiries from Compliance, Legal, or Human Resources personnel; Interpret and investigate substantive findings for context and potential impactManage the escalation and resolution of items that may present concernsConduct special projects as assigned by management including the escalation and resolution of potential gaps and identified issuesMaintain surveillance monitoring groups and provide metrics for reporting to managementConduct periodic trends and patterning review to identify potential compliance concernWhat do you need to succeed?Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs5+ years of relevant experience in financial industry with strong understanding of Capital Markets Sales & Trading and/or Investment Banking business and/or Wealth ManagementPrior experience in a compliance and/or surveillance role or prior experience at securities regulatorDetailed understanding of compliance issues facing Broker-Dealers (Market Abuse and Market Manipulation, Information Barrier, Suitability and Sales Practices and Conflict of Interest)Knowledge of Capital Markets and/ or Wealth Management products and servicesUniversity degree in Finance and/or related disciplineNice-to-have  CSC, CPH and/or Trader Training CourseWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicableLeaders who support your development through coaching and managing opportunitiesAbility to make a difference and lasting impactWork in an agile, collaborative, progressive, and high-performing teamThe opportunity to interface with senior level executives from many different parts of the organizationJob SkillsAdditional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:TorontoCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:CHIEF LEGAL & ADMIN OFFICE GRPJob Type:RegularPay Type:SalariedPosted Date:2025-12-10Application Deadline:2026-01-31Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.