Food Service Supervisor

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.The Tim Hortons Shift Supervisor position is operational in nature and involves the supervision of team member activities on shift to ensure that standards around people, product, cleanliness, and Exceptional Guest Experience are fulfilled.People Management Leads by example and demonstrates the importance of treating every team member and guest with respectAssists the Restaurant Manager in recruitment and retention strategiesReacts immediately to issues requiring attention during the shiftProvides ongoing, specific direction to team membersEncourages an exciting and fun work environment while motivating team members to meet goalsTrains, orientates and monitors new team members, using PTS and feedback binderReports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadershipHospitality ManagementLeads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team membersResponds to guest in a friendly manner while maintaining an appropriate sense of urgencyResponds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situationsAssists in the running of company-wide incentive programsOperations ManagementDisplays knowledge of and works in compliance with applicable legislationComplies with and enforces all Tim Hortons operating standardsEnsures that all product and packaging is properly merchandised and stockedResponsible for shift cash proceduresMaintains operational efficiency through use of positioning chartsSupervises team members to ensure primary and secondary duties are completedEnsures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)Keeps current on all new information on Portal or available through Townhall meetingsAssists the Restaurant Manager in driving sales and transactions during their shiftCompletes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)Escalates to management any issues and or problemsHealth & SafetyWorks in compliance with the occupational health and safety legislationKnows, understands and follows safe work practices and proceduresUses or wears personal protective equipment or clothing as requiredReports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or OwnerDoes not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyoneEnsures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidentsFriendly and outgoing * Flexible schedule * Previous management experience required * Previous Tim Hortons or Quick Service Restaurant Preferred