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Job DescriptionKey Responsibilities:Develop and execute customer success strategies to ensure client satisfaction, retention, and long-term partnerships.Serve as the primary point of contact for assigned customer portfolios, managing client onboarding, health checks, escalation resolution, and renewal processes.Collaborate with Sales, Product, Marketing, and Support teams to align customer expectations with product capabilities and delivery timelines.Build deep relationships with key stakeholders, driving continuous value realization and product adoption.Monitor customer success metrics (e.g., churn, Net Promoter Score, Customer Satisfaction), and implement improvement plans.Manage customer onboarding, training, onboarding documentation, quarterly business reviews, and ongoing consulting.Advocate customer needs internally to influence product roadmap and service enhancements.Support contract negotiations and upsell/expansion opportunities aligned with company growth objectives.RequirementsEducation & Experience:Master's degree in Business Administration, Marketing, Communications, or related field.Minimum 3–5 years of experience in customer success, account management, or a related client-facing leadership role.Experience collaborating with cross-functional teams to influence outcomes and customer value delivery.Technical & Professional Skills:Strong understanding of customer success best practices, customer lifecycle management, and retention strategies.Excellent communication skills — both written and verbal — with the ability to engage at all organizational levels.Analytical mindset with ability to use customer success metrics to drive decisions.Proactive problem-solving skills, empathy, and strong interpersonal abilities.Ability to plan, organize, and prioritize work to meet deadlines.CRM software proficiency (e.g., Salesforce, HubSpot, Gainsight) and familiarity with customer success tools.BenefitsBenefits package offered: Health, Dental, Vision and extended health Insurance via Bluecross is provided as part of the package Location of work: St. John’s, Newfoundland & Labrador, Canada RequirementsQualifications: 3-5 years of B2B SaaS sales experience in the Event Tech industry is required Experience in selling SaaS or Technology Sales Selling into Event Professionals, Non-Profits, Fortune 1,000 companies is a plus Self-Disciplined and Self-Motivated Strong verbal and written communication skills Great phone personality and phone voice Great listening skills and a desire to learn proper consultative selling techniques High-energy and positive attitude Attention to detail and the ability to multitask while maintaining a high quality of work Must be self-motivated and success-driven and willing to work within a team environment Ability to quickly learn and apply new information in customer-facing scenarios Confidence to overcome objections and convert interest into qualified leads Lead generation, cold calling, objection handling and sales development experience is a must
