Subject Matter Expert

We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada. Job Summary The Registered Pharmacy Technician Subject Matter Expert (SME) using their experience and expertise as a front line technician they will support the Medication Management Transformation project by providing expertise in non-automation processes that impact daily pharmacy operations. Core responsibilities include developing orientation and onboarding materials, assessing and updating Pharmacy Technician workflows and guidelines, and supporting key functions such as missing medication resolution, DigiSense recalibration, Fluidose software upgrades, and the drug dictionary deactivation process. Primary Responsibilities • Work with the Operations and Medication Management manager and the Lead Automation technician to help inform and develop new orientation and onboarding materials to ensure pharmacy technicians are effectively trained on updated workflows and guidelines.• Assess current and future pharmacy technician workflows, identify gaps, and recommend updates to optimize efficiency and compliance with best practices.• Support the Operations and Medication Management Manager and the Lead Technicians development of new Pharmacy Tech Guidelines based on workflow evaluations and MMT project findings, ensuring clear and accurate procedural standards.• Support the Automation Lead technician in completing the upgrading and preventative maintenance of of DigiSense and Fluidose, to support accurate medication tracking and dispensing.• Support the ongoing project work related to missing medication investigations by working with the Operations and Medication Management Manager to determine where there are opportunities for improvement in the technician workflow of dispensing medication. Working with the HIS pharmacists to clean up the Meditech drug library by deactivating outdated or inaccurate entries in the drug dictionary to ensure medication safety and accuracy. Qualifications • Licensed by OCP, education obtained from an accredited Pharmacy technician program (CCAPP accredited = Canadian Council for Accreditation of Pharmacy Programs).• A minimum of 5 years of experience as a registered Pharmacy Technician in a hospital setting is required.• Strong understanding of clinical workflows and the ability to leverage automation to enhance and support these processes.• Demonstrated computer skills• Demonstrated interpersonal skills, communication and teamwork• Demonstrated knowledge of pharmaceutical arithmetic, pharmaceutical terminology• Demonstrated excellence in communication, both written and verbal• Demonstrated problem assessment skills• Demonstrated commitment to customer service and teamwork• Demonstrated individual leadership skills• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.• Models behaviour that is aligned with the values of Southlake Regional Health Center.• Always with compassion• Power of many• Serve with purpose• Every voice matters Regular and reliable attendance is an expected requirement of this position.