Job Profile   Under the general supervision of the Coordinator for Field Operations, the Clerk A provides administrative support to the division’s Seasonal Support Unit, Bylaw Support Workers, Senior Clerk, supervisors and divisional managers, as needed.  As part of the clerical team for Licensing & Bylaw Enforcement (LBE), some additional duties in customer service and business licensing will be performed as operationally necessary. As the Clerk A, your duties will include: Answer, screen, respond and direct incoming phone calls and emails.   File documents in physical and digital filing systems.  Schedule and confirm appointments and meetings.  Update and manage databases and record systems.  Assist in the preparation of regularly scheduled reports.  Liaise with all staff including executive and senior administrative staff.  Operate office equipment such as printers, scanners, and fax machines.  Handle sensitive information in a confidential manner.  Process, distribute, and dispatch mail packages.  Carry out administrative duties such as typing, copying, binding, and scanning.  Maintain employee and customer records.  Handle customer inquiries and complaints.  Prepare letters and documents, as well as edit documents as required.  Perform data entry tasks. Your education and qualifications include: High School graduation with formal training in business office procedures or an equivalent of training and experience.  Demonstrated ability to communicate effectively both verbally and in writing and to meet and deal with a variety of people under varying conditions.   Demonstrated basic proficiency in the use of Word, Excel and Outlook.   Demonstrated ability to deal effectively and courteously with the public, in varying circumstances, both in person and over the telephone.  Demonstrated ability to establish and maintain positive working relationships with employees at all levels of the organization, in accordance with the Respectful Workplace Policy.  Demonstrate a clear understanding and application of the Administrative Directive Citizen/Customer Service.  Knowledge of general office practices and procedures.  Demonstrated ability to function effectively in a team environment, and deal with people at all levels in a courteous and tactful manner in accordance with departmental guidelines.  Type accurately at 40 p.m.  Demonstrated ability to work under minimal supervision.  Ability to work in challenging situations due to time pressures and a high volume of work.   *IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.