Senior AI Customer Adoption Manager | Nexus Black
5 days ago
Job DescriptionPost-Sale Customer Leadership Serve as primary post-sale leader for enterprise or strategic accounts. Guide customers through multi-phase onboarding and value realization. Ensure executive alignment and successful achievement of strategic outcomes. Build deep, trusted relationships with senior customer stakeholders. Product-Focused Adoption Lead complex product adoption across [Nexus Black/ Loops/Embedded AI] Architect advanced workflows, integrations, and cross-functional use cases. Anticipate and resolve high-impact adoption challenges. Serve as SME for product capability application within complex environments. Outcome & Value Realization Conduct advanced discovery aligned with executive-level priorities. Create comprehensive Success Plans spanning multiple workstreams. Drive whitespace identification tied to major expansion opportunities. Influence renewal and long-term strategy through sustained value delivery. Technical Enablement & Execution Lead POCs, pilots, and scaled production rollouts. Solve sophisticated technical challenges and coordinate across teams. Serve as the escalation point for adoption-critical issues. Synthesize customer feedback into actionable product roadmap guidance. Cross-Functional Collaboration Partner with Sales on major expansion strategy and enterprise account planning. Shape Product direction through structured customer insights. Mentor Associates and Specialists; lead best practices and playbook creation. Drive customer references, case studies, and thought leadership. What We’re OfferingSalary Range: $125,000-$140,000 CAD plus bonusFlexible paid time off, including sick and holidayMedical, dental, & vision insurance401K with Company contributionFlexible spending accountsLife insurance and disability benefitsTuition assistanceCommunity involvement and volunteering eventsQualificationsEssential 6–10+ years in advanced technical customer-facing roles. Proven success leading enterprise or complex adoption programs. Strong experience with AI-enabled workflows and enterprise SaaS. Executive presence and strategic advisory capability. Strong architectural thinking around AI workflows and integration patterns. Ability to lead customers through ambiguity and change. High-level program leadership and orchestration. Additional InformationWe embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer
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Vancouver, Canada IFS Full timeJob Description IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the...
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Vancouver, Canada IFS Full timeIFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award‑winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of...
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Senior AI Adoption
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Vancouver, Canada IFS Full timeA global software company is seeking a results-driven individual for a mid-senior level position focused on leading post-sale enterprise accounts. The ideal candidate will have extensive experience in advanced technical roles and success in AI product adoption. This full-time role offers a flexible work environment, comprehensive benefits, and a competitive...
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Vancouver, Canada SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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