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Mortgage Specialist Assistant

15 minutes ago

Guelph, Canada Royal Bank of Canada> Full time

Job Description*Credit experience is an assetWhat is the opportunity?As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently. What will you do?Consistently provide superior responsive service to client fax / e-mail / telephone requestsConsistently provide superior responsive execution and delivery of client transactions/requestsFamiliar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutionsDemonstrated personal commitment to ensure skills and knowledge are up-to-date and meet position requirementsTakes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sitesManages Mortgage Specialist’s e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to readEnsures Mortgage Specialist’s diary is effectively time managed to create capacity for all required activitiesManages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and recordsEnsures Mortgage Specialist’s needs are proactively identified and provides required information/documents for him/her to complete duties. Gathers and prepares material required for presentations, marketing initiatives, etc.Supports the Mortgage Specialist to complete/validate Homebase files and ensures due diligence requirements have been met prior to submission to Credit GrantingWhat do you need to succeed?Must-haveMinimum 2 years of demonstrated excellence in a service and sales support role working in collaboration with a sales team providing advice and responding to client requestsExceptional customer service skillsExcellent communication skills, oral/written skills, good business writingStrong organizational skills with the ability to multi-task and prioritizeStrong computer skills in Microsoft Office including Word, Power Point, Excel, OutlookExperience with emerging communications and technology (i.e., web based meetings, social media, digital banking, and mobile applications) Nice-to-haveResourcefulness and able to work independentlySales-oriented, self-motivated, self-managed and thrive in a fast paced environmentStrong problem solving skills with a sense of urgencyKnowledge of Royal Bank systems including Sales & Service Platform and RBCNet will be considered an assetStrong knowledge of the mortgage process and Home Financing products is an asset Job SkillsClient Centricity, Communication, Critical Thinking, Curious MindsetAdditional Job DetailsAddress:33 DOWNIE ST:STRATFORDCity:StratfordCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:PERSONAL & COMMERCIAL BANKINGJob Type:RegularPay Type:SalariedPosted Date:2026-02-02Application Deadline:2026-02-14Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.