ServiceNOW Developer

Technology is just the start. At SAIT, our IT Services team collaborates across the institution to shape smarter, more connected ways of teaching, learning and working. We’re strategic thinkers, problem-solvers, and innovators who turn big ideas into digital solutions that move SAIT forward. Join us and help build what’s next. The OpportunityJob classification: Systems Analyst IISalary range: $90,000 - $108,000Hours per week: Paid leave: 4 Weeks Vacation / 14 Flex Days per yearDeadline to apply: 4:00PM, January 16, 2026The ServiceNow Developer will be a key member of the ServiceNow team, responsible for designing, developing, and implementing ServiceNow solutions that support SAIT’s institutional goals. This role will contribute significantly to expanding the platform’s footprint by delivering high-quality enhancements, integrations, and new capabilities across multiple ServiceNow products.The ideal candidate will bring strong experience in HR Service Delivery (HRSD), IT Service Management (ITSM), Customer Service Management (CSM), CMDB, and custom or scoped application development. Experience with additional ServiceNow solutions such as SPM, Workforce & Skills Development (WSD), Field Service Operations (FSO), and other emerging modules are considered an asset.How you'll contributeServe as a core developer supporting ServiceNow HR Service Delivery (HRSD), ensuring the stability, sustainment, and continuous improvement of HR services following implementationDesign, configure, and enhance HRSD capabilities including HR Case Management, Employee Center, HR Services, Lifecycle Events, workflows, and HR-related scoped applicationsBuild and support Employee Center and portal experiences, delivering intuitive, secure, and efficient self-service for employeesDevelop and maintain ServiceNow solutions using platform capabilities such as Flow Designer, Business Rules, Script Includes, client-side scripting, and integrationsSupport integrations between ServiceNow and enterprise systems (, HRIS, identity, document management), ensuring reliable data flow and operational continuityCollaborate with HR, ITS, Service Desk, and platform teams to translate business needs into scalable ServiceNow solutions aligned with platform standardsDiagnose and resolve production issues, manage enhancements, and deliver operational changes to minimize future project dependencies and costsContribute to ITSM, CSM, CMDB, and future ServiceNow modules as required, supporting SAIT’s broader platform growthMaintain technical documentation, ensure security and data governance compliance, and stay current with ServiceNow releases and best practicesWork with vendors as needed to support implementations, enhancements, and roadmap alignmentWhat you bringMinimum  Bachelor’s degree or diploma in computer science, Information Technology, Human Resources Information Systems or related fieldExperience with system architecture and solution designExperience with all aspects of the SDLCUnderstanding of ITIL framework and practice2+ years’ experience with ServiceNow HRSD development and support2+ years’ experience with ServiceNow ITSM development and support1+ years’ experience with ServiceNow CSM development and support1+ years of experience in scoped application development and/or support with ServiceNowExperience or training relating to other ServiceNow products such as but not limited to SPM, Portal, and custom applicationsWorking to an Agile methodologyProficiency in JavaScript, HTML, CSS, and other web technologiesServiceNow Certified Application DeveloperServiceNow Certified System AdministratorServiceNow Certified Implementation Specialist - HRPreferredExperience with implementation of various ServiceNow products.5+ years’ experience with ServiceNow HRSD development and support5+ years’ experience with ServiceNow ITSM development and support2+ years’ experience with ServiceNow CMDB development and support3+ years’ experience with ServiceNow CSM development and supportExperience with integration3+ years of experience in scoped application development and support with ServiceNowExperience relating to other ServiceNow products such as but not limited to SPM, Portal and custom applicationsOther ServiceNow Implementation Specialist certification (HRSD, ITSM or various other products)Suite Certification - HR ProfessionalOther ServiceNow certificationsWe thank all applicants for their interest in joining our team We know being ghosted is the worst, so be assured – you’ll hear from us either way. We take time to review each submission carefully and promise not to vanish. Together, we build bold futuresAt SAIT, we equip you with the resources you need to shape bold futures for yourself and our communities. We offer a comprehensive package including: - Generous time off to pursue other passions and support your wellbeing - SAIT paid premiums for medical, dental, and vision benefits so you, and your family, are well supported - Benefits supporting mental health and access to Greenshield + for virtual therapy at a reduced rate - Access to a Health Spending or Taxable Spending Account - Professional development opportunities through our Free Seat Program, tuition support, access to LinkedIn Learning and discounted Continuing Education & Professional Studies courses - Defined Benefit pension through LAPP to help you retire with confidence - Excellent dining options on campus - Free access to our fitness facilities and group fitness classes About SAIT At SAIT, we’re building bold futures. We’re a community of tenacious problem-solvers, inventive thinkers, and passionate collaborators who believe in doing work that matters. Named one of Alberta’s Top Employers, we’re driven by a desire to create an impact in our community. If you’re looking for a place where purpose meets possibility, you’ve found it here. We’re committed to community and belonging Community and belonging is essential to achieving SAIT's vision to be a global leader in applied education. We encourage applications from women, Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities. Learn more about at SAIT. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.