Current jobs related to ServiceNow Business Process Consultant - Victoria - DXC Technology
-
ServiceNow Process Strategy Consultant
2 days ago
Victoria, Canada DXC Technology Full timeA global IT services provider based in Victoria is looking for a ServiceNow Process Consultant. The role involves leading workshops, conducting gap analysis, and providing advisory services across ServiceNow modules. The ideal candidate will have over 5 years of experience in process consulting and must hold the ServiceNow Certified System Administrator...
-
Servicenow Business Process Analyst
1 week ago
Victoria, Canada NTT DATA Full timeCompany Overview: Req ID: 307569 We are currently seeking a ServiceNow Business Process Analyst to join our team in Victoria, British Columbia. **Job Description**: Product Management - Business Analyst Who we are: NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. Launch by NTT DATA is the culmination of...
-
Developer – ServiceNow
2 weeks ago
Victoria, Canada Integro Softwares Inc Full timePOSITION DESCRIPTION The successful candidate will work closely with business units to analyze and document business processes and requirements and to implement changes to supported applications as needed. ServiceNow modules in use include: Incident, Problem, Change, CMDB, Discovery, Release, Procurement, Knowledge, Service Catalog, Asset Management,...
-
Servicenow Business Process Analyst
1 week ago
Victoria, Canada NTT DATA Full timeJob Description: Product Management - Business Analyst Who we are: NTT DATA strives to hire exceptional, innovative, and passionate individuals who want to grow with us. Launch by NTT DATA is the culmination of the company's strategy to acquire and integrate the skills, experience, and technology of leading digital companies, backed by NTT DATA's core...
-
Business Process Coordinator
8 hours ago
Victoria, Canada Island Health Full time**Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting...
-
Platform Engineer, ServiceNow
1 day ago
Victoria, Canada BCI Full timeAbout Us:With $295.0 billion of gross assets under management, as of March 31, 2025, British Columbia Investment Management Corporation (BCI) is the provider of investment management services for British Columbia’s public sector and one of the largest asset managers in Canada. BCI seeks investment opportunities around the world and across a range of asset...
-
Business Consultant
2 days ago
Victoria, Canada BuzzClan LLC Full timeRequirement Detail/Qualifications 1. Identify, define, model and document business needs, including the ability to: a. model and document technical solutions, b. develop and present business cases including feasibility studies, risk assessments and cost benefit analysis of solution alternatives, c. define and document product and funding for development...
-
Business Consultant
2 weeks ago
Victoria, Canada Buzzclan Full timeBusiness Consultants at Experience Level 2 are Consultants that can demonstrate in their submitted examples that they have led multi-discipline or single discipline teams in a business initiative to design and align new business systems with business processes, and have created and followed a change management plan to move from an ‘as is’ state to the...
-
Senior Systems Integrator – ServiceNow
1 week ago
Victoria, Canada Integro Softwares Inc Full timePOSITION DESCRIPTION The successful candidate being a Senior Systems Integrator and a member of the clients’ team, the candidate will require you to touch on a broad range of skills to provide DevOps services for the many business applications. The candidate must have a customer-centric mindset: pouncing on incidents, creating proactive monitoring,...
-
Architect – ServiceNow
5 days ago
Victoria, Canada Integro Softwares Inc Full timePOSITION DESCRIPTION Develop security model for CMDB classes and attributes. Ensure that the implemented system is consistent with the approved architecture Develop support models for the solution after go-live Liaise with the business and IT stakeholders to gather and socialize non-functional requirements and constraints Conduct key technology decision...
ServiceNow Business Process Consultant
3 weeks ago
Job Description:DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.Key ResponsibilitiesExpert Workshop Facilitation – Lead structured, interactive workshops with stakeholders across ServiceNow modules (e.g. ITSM, ITOM, ITAM, CSM, HRSD, etc.) to gather requirements, define processes and guide clients through decision-making that align with best practices.Advisory & Solution Design – Provide consulting expertise across ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, SecOps). Translate business needs into process-driven solutions that leverage best practices.Requirements & Gap Analysis – Lead requirements-gathering sessions, conduct gap analysis on existing processes, and recommend forward-looking ServiceNow-enabled solutions.Process Design & Governance: Document current-state and future-state processes, create process flows, RACI charts, and governance frameworks to ensure accountability and compliance.Customer-Centric Engagement – Act as a trusted advisor, building strong client relationships and ensuring collaboration throughout configuration and implementation activities.Best Practice Implementation & Maturity: Conduct Service Management Maturity Assessments and help define roadmaps for improving accountability and service quality. Guide clients on scalable, maintainable solutions aligned to DXC and ServiceNow best practicesChange Management & Adoption: Support communication, training, and process documentation to drive end-user adoption and ensure platform success.Collaboration with Technical Teams: Partner closely with ServiceNow developers, architects, and administrators to validate requirements and ensure technical delivery aligns with business needs.Value Realization: Help clients measure and demonstrate value from ServiceNow through KPIs, dashboards, reporting, and continuous improvement initiatives.Continuous Learning – Maintain current knowledge of ServiceNow technologies AND pursue mainline certifications/micro-certifications to stay aligned with evolving platform capabilities. This role requires a commitment to ongoing education and ServiceNow CertificationsThis is a business consulting role centered on process design, advisory, and stakeholder engagement within ServiceNow projects. The BPC ensures that people and processes are aligned with the platform’s capabilities, enabling clients to realize the full value of their ServiceNow investment. This role is not responsible for development, scripting, or technical configuration of the platform.Mandatory Qualifications·ServiceNow Process Consulting (5+ years): Proven expertise facilitating workshops, providing advisory services, and leading process-driven ServiceNow implementations. Demonstrated ability to design process-aligned solutions across ITSM, ITOM, ITAM, CSM, or other core ServiceNow modules.·Requirements & Gap Analysis (5+ years): Skilled in translating business needs into clear, actionable requirements and user stories that guide ServiceNow delivery.·Executive Communication & Facilitation: Strong ability to present complex ServiceNow and process concepts in a clear, simple manner to executives, stakeholders, and end users.·ServiceNow Certified System Administrator (CSA): Required baseline certification to validate platform knowledge.Preferred QualificationsCertifications in specific ServiceNow modules (ITSM, ITOM, ITAM, HRSD, SPM, SOM, CSM).Excellent interpersonal skills and client relationship management experience.Legally authorized to work in the United States without current or future sponsorship needs.Experience with ServiceNow ‘Now Create’DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
