Current jobs related to Workforce Management Manager - Toronto, Ontario - Snapcommerce
-
Workforce Manager
2 weeks ago
Toronto, Ontario, Canada Tbwa ChiatDay Inc Full timeVGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games.Our Operations team in Toronto is currently looking for a Workforce Manager to join the team.As a Workforce Manager, you'll be responsible for supporting resources and teams to deliver operational efficiencies and continuity through...
-
Manager, Workforce Management
3 weeks ago
Toronto, Ontario, Canada Sun Life Financial Full timeManager, Workforce Management (Scheduling and Intraday)Apply locations: Waterloo, Ontario; Toronto, Ontario; Montreal, QuebecTime type: Full timePosted on: Posted YesterdayJob requisition id: JR00109253You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work...
-
Manager, Workforce Management
3 weeks ago
Toronto, Ontario, Canada Sun Life Financial Full timeManager, Workforce Management (Scheduling and Intraday)Apply locations: Waterloo, Ontario; Toronto, Ontario; Montreal, QuebecTime type: Full timePosted on: Posted YesterdayJob requisition id: JR00109253You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work...
-
Workforce Program Manager
5 days ago
Toronto, Ontario, Canada Apex Systems Full timeWorkforce Program ManagerApex Systems is a large staffing and consulting firm and we are looking for a Workforce Program Manager with experience working and improving employee engagement and interaction end-end (i.e. Onboarding, Conferences, Committees etc.), HR knowledge, and ability with cross-collaboration with multiple groups to execute new employee...
-
Workforce Program Manager
4 days ago
Toronto, Ontario, Canada Apex Systems Full timeWorkforce Program ManagerApex Systems is a large staffing and consulting firm and we are looking for a Workforce Program Manager with experience working and improving employee engagement and interaction end-end (i.e. Onboarding, Conferences, Committees etc.), HR knowledge, and ability with cross-collaboration with multiple groups to execute new employee...
-
Manager, Workforce Management
1 week ago
Toronto, Ontario, Canada Sun Life Financial Full timeYou are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
Workforce Program Manager
3 days ago
Toronto, Ontario, Canada Apex Systems Full timeWorkforce Program Manager Apex Systems is a large staffing and consulting firm and we are looking for a Workforce Program Manager with experience working and improving employee engagement and interaction end-end (i.E. Onboarding, Conferences, Committees etc.), HR knowledge, and ability with cross-collaboration with multiple groups to execute new employee...
-
Workforce Program Manager
1 day ago
Toronto, Ontario, Canada Apex Systems Full timeDirect message the job poster from Apex SystemsTalent Strategy Lead- Professional Technical Recruiter at Apex Systems- Application DevelopmentWorkforce Program ManagerApex Systems is a large staffing and consulting firm and we are looking for a Workforce Program Manager with experience working and improving employee engagement and interaction end-end (i.e....
-
Workforce Management Director
3 days ago
Toronto, Ontario, Canada Sun Life Financial Full timeJob DescriptionSun Life Financial is seeking a talented professional to lead our Canadian Operations Workforce Management team. As a Director of Workforce Management, you will be responsible for overseeing the daily operations of our workforce management function, ensuring that our teams are adequately staffed and equipped to meet customer demands.The ideal...
-
Senior Manager, Workforce Management
1 week ago
Toronto, Ontario, Canada Clio - Cloud-Based Legal Technology Full timeSenior Manager, Workforce ManagementSenior Manager, Workforce ManagementApply locations: Vancouver, Toronto, Calgary, Remote - USA, Remote - CanadaTime type: Full timePosted on: Posted 22 Days AgoJob requisition id: BF-REQ-1969Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the...
-
Workforce Management Specialist
5 days ago
Toronto, Ontario, Canada Insight Global Full timeAbout Insight GlobalWe are a leading provider of workforce solutions, helping businesses navigate complex labor markets and achieve their goals. Our team is dedicated to delivering exceptional service and expertise to our clients.Job OverviewThis Workforce Program Coordinator role plays a critical part in ensuring the smooth execution of business-as-usual...
-
Workforce Solutions Manager
5 days ago
Toronto, Ontario, Canada Apex Systems Full timeProgram Manager PositionWe are seeking a skilled Program Manager to lead our Workforce Program Management initiatives. The successful candidate will have expertise in implementing and managing workforce strategies, as well as a strong background in program management.Key AccountabilitiesImplement and manage workforce strategies to achieve organizational...
-
Workforce Development Manager
4 days ago
Toronto, Ontario, Canada City of Toronto Full timeJob Summary:The City of Toronto is seeking a skilled Workforce Development Manager to join its Municipal Licensing and Standards Division. The successful candidate will develop and implement a comprehensive workforce planning strategy, ensuring the division's staff have the necessary skills and knowledge to deliver exceptional services.This role involves...
-
Workforce Development Manager
5 days ago
Toronto, Ontario, Canada City of Toronto Full timeThe City of Toronto is seeking a Workforce Development Manager to lead the development and implementation of a strategic workforce planning and training strategy for the Municipal Licensing and Standards Division.Job DescriptionThis role will oversee the day-to-day operation of all assigned staff, including scheduling, assigning, and reviewing work. The...
-
Workforce Development Manager
1 day ago
Toronto, Ontario, Canada WoodGreen Community Services Full timeJob Summary We are seeking an experienced Workforce Development Manager to lead our employer engagement efforts and develop innovative workforce solutions. As a key member of our team, you will play a critical role in securing employer partnerships, launching mass hiring initiatives, and creating career pathways in high-demand industries. In...
-
Strategic Workforce Manager
7 days ago
Toronto, Ontario, Canada Clio - Cloud-Based Legal Technology Full timeAbout ClioClio is a leading provider of cloud-based legal software, empowering lawyers to manage and grow their firms more effectively. Our mission is to transform the legal experience for all by providing low-barrier, affordable solutions that promote inclusivity and equity in the legal community.We're on a historic moment in the growth of legal technology,...
-
Workforce Management Specialist
2 days ago
Toronto, Ontario, Canada Iris Software Full timeAbout The OpportunityWe're looking for a skilled and experienced Sr Consultant to join our Digital Workforce Transformation practice, focusing on UKG Pro Workforce Management (formerly Workforce Dimensions).Key ResponsibilitiesDevelop and maintain productive relationships with client management.Focus on deliverables and client business priorities.Manage...
-
Workforce Program Manager
1 week ago
Toronto, Ontario, Canada Apex Systems Full timeJob#: 2069714 Job Description: Workforce Program Manager Apex Systems is a large staffing and consulting firm and we are looking for a Workforce Program Manager with experience working and improving employee engagement and interaction end-end ( Onboarding, Conferences, Committees etc.), HR knowledge, and ability with cross-collaboration with...
-
Workforce Management Specialist
3 days ago
Toronto, Ontario, Canada Magnit Full timeCompany OverviewMagnit is a pioneering force in the modern workforce. For over 30 years, we have served hundreds of the world's most recognizable brands by providing a holistic platform for their evolving needs.Our integrated workforce management (IWM) platform is powered by data-driven insights, cutting-edge software, and an exceptional services team. This...
-
Workforce Development Manager
4 hours ago
Toronto, Ontario, Canada Randstad Canada Full timeWe're looking for a highly motivated Workforce Development Manager to join our team in Toronto.This individual will play a key role in identifying and engaging with companies in need of direct-hire workforce solutions.The ideal candidate will have a strong track record of outperforming and achieving results, as well as exceptional communication skills...
Workforce Management Manager
2 weeks ago
We started to help maximize lives–both the lives of our customers and the lives of our employees– so that everyone can experience all that life has to offer. For our employees, our promise is that is more than just a job; it's an opportunity to unlock one's potential, where learning is celebrated and impact is realized.
We are more than a; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it that fuel who we are.
About this team
As a WFM Manager, you will be reporting into the Agent Enablement & Vendor Management team. Our Agent Enablement and Vendor Management team is a vital component of the Operations organization at . They focus on optimizing agent performance and processes, managing all operational activities from staffing and training to the execution of critical processes within BPO centers. This team also serves as the ultimate escalation point for unresolved agent issues, offering robust support and effective problem-solving to ensure seamless operations and agent success.
About this role
We are seeking a highly skilled Workforce Management (WFM) Manager to optimize our contact center operations. You will manage relationships with our BPO WFM teams and collaborate to enhance workforce management strategies.
Your main responsibilities include developing and maintaining metric reporting, generating insights for performance improvement, and establishing performance metrics. You will also develop forecasting and scheduling models, monitor contact volume fluctuations, and make data-driven adjustments to ensure adequate coverage.
This role offers the opportunity to drive continuous improvement in workforce management, conduct audits, recommend process changes, and maintain best practices. You will work closely with key stakeholders to address critical business questions and shape our workforce management strategies.
