Team Lead – Insurance Collections

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.The incumbent’s main responsibilities are to supervise the “Insurance Sector” collections team, composed of five technicians, and to coordinate their activities. Among other tasks, he/she engages and motivates the team toward achieving objectives, contributes to the management, monitoring, and improvement of team performance, and supports team members in their professional development.He/she also ensures that all collection activities within the insurance sector are carried out in compliance with negotiated agreements and company policies, while maximizing account collection and minimizing the risk of bad debts. He/she acts as a liaison with the sales and operations teams when needed.Leveraging strong expertise, solid leadership and communication skills, strong analytical abilities, and a passion for problem‑solving, he/she takes charge of managing complex or problematic files.Finally, he/she produces and analyzes key performance indicators (KPIs) related to insurance accounts receivable and ensures proper follow‑up.This role requires strong leadership, analytical skills, and a results‑driven mindset.Key ResponsibilitiesTeam ManagementSupervise, support, and motivate a team of five collectors toward achieving objectives.Coordinate the collection activities performed by the team.Communicate objectives and expectations to team members and ensure monthly follow‑up.Participate in recruitment, training, and skills development for team members.With the support of the department manager, conduct annual performance evaluations and establish development plans.Operational Performance Management & MonitoringProduce and analyze performance reports (KPIs) for insurance accounts receivable and ensure proper follow‑up.Identify performance gaps and implement corrective actions.Analyze bad‑debt risks and follow up with clients, sales, or operations teams.Escalate complex cases and propose effective solutions.Monitor high‑risk accounts in collaboration with the department manager and inform him/her of any situation that may pose a collection risk.Review and submit write‑off requests for final approval.Review and submit customer refund requests for final approval.Process ImprovementReview existing processes and maintain up‑to‑date documentation.Actively participate in continuous improvement and procedure optimization.Participate actively in ongoing projects, including the implementation of a new ERP system.Cross‑Functional CollaborationMaintain strong relationships with sales and operations teams.Actively participate in weekly, monthly, and quarterly meetings to support collective success and the achievement of strategic objectives.QualificationsUniversity degree in business administration, accounting, or a related field.Minimum of 6 years of experience in accounts receivable, credit & collection including 2 years in team management.Excellent leadership, communication, and problem‑solving skills.Bilingual in French and English - Canadian and international clientele.Proficient with computer tools (MS Office, advanced Excel, Power BI) and ERP systems (implementation experience is an asset).Ability to work in a dynamic environment and manage multiple priorities.Ability to manage a high volume of transactions.We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.