Parts Journeyperson

1 day ago

Grande Prairie, Canada Finning Full time

Description :Duties and Responsibilities:Parts Coordination related to customer equipment maintenance and repair, in both the shop and fieldConsistency in communicating estimated delivery dates to the service operations teamCommunicate shipping options and freight estimates to the Service Operations teamFollow up on requests from the service team and remain accountable until the transaction is completeDelivery of parts to various locations as determined by the service supervisors and CSMParticipate in parts related special projects and assignmentsParticipate in call quality and performance initiatives as requiredOther functions may include but are not limited to:NEP sourcing of CAT and non-CAT partsProcurement of non-CAT partsManaging backordered parts**Please note that any future shift changes that may occur will be made in accordance with the Terms & Conditions of the current Collective Agreement**Qualifications:Journeyperson parts certification coupled with previous parts, warehouse, front counter, sales experience and Caterpillar product knowledgeA high performance, positive attitude and the ability to build and maintain respectful working relationshipsClearly demonstrate enthusiasm about their work and must be able to function effectively and purposefully in a dynamic environmentAbility to deal with difficult situations and potentially unhappy customersComputer literacy with applicable software knowledge along with shop parts experienceExperience with SIS, AIMS, Antares, SIMSi, InfoCast, Lawson M3, Landmark Smart Office, M3 Sales Automation and the MS Office Package will be considered assetsIndustry experience in the following areas would be considered strong assets to a successful candidacy: mining, heavy construction and technology products.**Candidate selection will be in compliance with the terms of the current Collective Agreement**Important Details:This role is based in Grande Prairie and is expected to run approximately 12 – 18 monthsAt Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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