Customer Service and Technical Support Specialist

Would you like to work for an eco-friendly company in the plumbing industry?Are you dynamic, passionate about customer service, and technical support?Then this job is for youWe are looking for a bilingual customer service agent to work remotely providing technical support.Job Details:Salary: $20/hour + a quarterly incentive program allowing you to earn up to 10% of your gross earnings.Hours: Monday to Friday, between 11 AM and 8 PM (full-time, 40 hours/week) + some Saturdays.Location: Remote work.Training: 3 to 5 weeks, Monday to Friday, from 9 AM to 6 PM.Please Note:While this is primarily a remote position, there will be occasional in-office meetings, approximately once every one to two months.Candidates must be based in Montreal to accommodate these requirements. AdvantagesHere are the benefits of working as a Customer Service and Technical Support Specialist- Working from home;- Equipment provided;- Being part of a dynamic team;- Fun activities to increase team cohesion;- Quick hiring process;- Bonus program based on the quality of calls, emails as well as presenteeism and punctuality; - Benefits program upon permanent hiring. - Occasional in-office meetings once every one to two months for team collaboration (candidates must be based in Montreal)ResponsibilitiesThe tasks you will perform as a Customer Service and Technical Support Specialist, your responsibilities include:Conducting remote troubleshooting for end consumers and companies, addressing technical issues, installation inquiries, and providing product advice on various plumbing products.Managing incoming calls and emails, as well as fulfilling customer parts requests.Ensuring top-notch customer service and devising solutions for customer issues.Responding to inquiries regarding the status of order shipments and delivery.Solving customer problems through targeted questioning.Upholding quality assurance standards and meeting established service levels.QualificationsTo deliver outstanding service, here are the qualifications we seek in a Customer Service Agent - Technical Support:Proficiency in both written and spoken English and French;Knowledge of Spanish (spoken and written) is a strong advantage;Ease with computer usage; including the ability to work on multiple platformsPrior customer service experience in a call center setting;Ability to thrive under pressure;Demonstrated dynamism and initiative.SummaryAre you interested in the position? Feel free to apply by sending your resume to melissa.bernier@randstad.ca with the subject line 'Remote Customer Service Agent - Technical Support.' We look forward to discussing this opportunity with youRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.