Manager, Portfolio Operations

Allied is looking for a Manager, Portfolio Operations to oversee and manage the performance of a portfolio of urban properties in Toronto. Portfolio Operations at AlliedPortfolio Operations at Allied integrates asset management and property management into one function, creating owners responsible for both the financial and operational performance of a collection of assets. Portfolio Operations combines strategic and financial overview with site-specific operational insights to create value for all stakeholders.Allied reimagined the way light industrial buildings could be used and pioneered the Class I asset class. So too, we endeavour to reinvent the asset management and property management functions, creating professional opportunities as distinct as the physical spaces we operate.As owners, members of the Portfolio Operations team will achieve success through contributing to and delivering upon strategic asset plans and coordinating the activities of an interdisciplinary team supporting the portfolio.This position is vacant due to an internal promotion. At Allied, Portfolio Operations is responsible for:Strategic Asset PlanningPortfolio PerformanceProperty ManagementUser Experience Who are you?We are building upon our achievements at Allied, and the future is exciting. How can we be so sure? We have people like you—engaged, risk-takers who consistently deliver their best.Throughout your career, you have stood out for your pursuit of excellence. You are self-motivated, take ownership, and lead by example. In doing so, you elevate your team and collaborate towards your collective goals. Above all, you are excited by Allied’s mission and the contribution we make to cities and communities. What will you do?Engage and manage suppliers and contractors to ensure that all required services are being performed in accordance with service level agreements.Conduct property inspections in the context of reviewing and improving the asset plans and ensuring quality control.Liaise with internal experts and consultants on life safety and environmental matters.Oversee property administration and legal matters pertaining to portfolio.Liaise with external consultants to review and appeal property tax assessments.Support building intelligence initiatives within portfolio. Collaborate with Technical Services team on execution of preventative maintenance program and day-to-day facilities management. Support Technical Services and Development teams in execution of repositioning projects, base building capital projects, energy retrofits, landlord’s work, and tenant leasehold improvements.Support Energy Management team in execution of sustainability plan to reduce energy and water consumption, carbon emissions, and maximize waste diversion within portfolio to achieve corporate ESG targets. Lead process for third-party building certifications, if applicable.Ensure compliance with all national, provincial, and municipal legislation, regulations and codes, including health and safety, and environmental programs.Support the Life Safety and Security team and, as appropriate, respond to after-hours emergency calls by going to the site and taking the necessary actions required.Ensure compliance with management agreements, as required.Other duties as assigned.Strategic Asset PlanningProvide strategic portfolio and property planning, including leading the preparation of Asset Plans and Annual Property Budgets.Identify and prepare cash flow analysis of value creation opportunities within the portfolio.Make recommendations regarding leasing strategies, property operations and capital improvements in respect of each property and support or execute as required.Support the acquisition, development, and disposition of properties, actively participate in the due diligence process, and oversee the transition of new assets into the portfolio and implementation of underwriting plans.Implement and manage risk mitigation strategies for the portfolio. Conduct thorough market research to support Asset Plans and new investment opportunities.Portfolio PerformanceLead inter-departmental monthly financial reviews to ensure timely delivery of results and the advancement of key strategic priorities.Work collaboratively with the Technical Services, Energy Management, Life Safety and Security, Property Accounting, Leasing and Development teams to execute property-specific asset plans and deliver results in accordance with the annual operating and capital budget to maximize portfolio NOI, FFO, AFFO and NAV. Manage the accounts receivable process to ensure timely collection of monthly rent and tenant charges, assist with difficult accounts.Provide input on the appraisal of all assets within portfolio.Forecast and monitor all financial and non-financial metrics.User ExperienceEnsure exceptional customer service delivery.Build strong relationships with users through regular interactions and Allied’s User Engagement Program.Review user surveys and implement measures to enhance user satisfaction and retention.Lead or support new user onboarding.What are we looking for?3-5 years of relevant commercial real estate industry experience: asset management, property management, acquisitions and/or leasing.Undergraduate degree in Business, Economics, Finance or Real Estate.Highly developed written and oral communication skills.Strong people management abilities, including a proven ability to build relationships. Strong analytical and strategic thinking capabilities.Strong knowledge of, and experience with, financial modeling and analysis, including Microsoft Excel.Working knowledge of real estate valuations and returns.Solid understanding of building fundamentals and construction.Ability to work in a fast-paced environment and carry out multiple responsibilities simultaneously.Team player.Would be an asset:MBA and/or graduate degree in real estate or finance.Industry designations.Knowledge of Yardi.$85,000 - $115,000 a yearIndividual pay is determined by work location and other factors, including relevant experience, education/training and internal equity.Note: The listed salary range does not reflect total compensation and rewards. We encourage all qualified candidates to apply.