Fastfrate Intermodal Logistics Coordinator

Fastfrate Integrated Logistics is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.If you require an accommodation at any stage of the recruitment process, please contact us at [email protected] and we will work with you to meet your needs.As part of the Fastfrate Group, Fastfrate Integrated Logistics provides comprehensive end to end freight solutions across North America and offers career opportunities within a critical area of modern supply chain management. Our team develops and delivers customized logistics strategies for many of the North America’s leading brands. Fastfrate Integrated Logistics is where motivated professionals thrive and grow.Why you’ll love working here:A workplace where you can learn, grow, and build your careerA culture that encourages new ideas and continuous improvementSupportive leaders who provide guidance while giving you autonomyA team-focused environmentA competitive total-rewards package, including group benefits and a company-sponsored retirement savings planSupport for professional memberships, training, and certificationsThe Opportunity:This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.Role Summary:As an Intermodal Logistics Coordinator you will be overseeing and facilitating the supply chain operations of our company, you will be the one to coordinate personnel and process to achieve the effective distribution of goods. The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency. This is a collaborative team environment, and we are all responsible for the overall customer and carrier experience and have responsibility for all duties listed below.Hours of Work:8.5 hours a day Monday to Friday with 30 minute unpaid lunch break.Hours can be flexible depending on employee or company’s need: Monday to Friday, 8.5 hours a day between 8:00am–6:30pm (meaning shift cannot start earlier than 8AM or finish later than 6:30PM but will not be more than 8.5 hours).Work Arrangement:On-site Position Type:Non-UnionEmployment Status:Permanent Compensation:Salary Range: $50,000 to $70,000 Work Location & Environment:The successful candidate can be based out of either location listed below:Toronto office located at 9701 Hwy 50, Woodbridge, ON L4H 2G4Port Coquitlam office located at 1375 Kingsway Avenue, BCKey Accountabilities:In this role, you will:Coordinate daily logistics operations for assigned customer accounts, ensuring smooth execution of load booking, customer service, track-and-trace, and order closure (excluding quoting and billing/spot shipments).Support a high level of customer satisfaction by responding promptly to customer requests and proactively communicating shipment status, ETAs, and service updates.Work closely with drivers, dispatch, carriers, and internal teams to ensure timely pickups and deliveries and to resolve operational issues efficiently.Monitor shipment performance and take ownership of resolving delivery delays, security issues, or service exceptions through proactive follow-up.Assist in margin improvement efforts by identifying cost-saving opportunities, minimizing accessorial charges, and supporting operational efficiency initiatives.Track customer volume expectations and escalate variances or concerns to management with supporting insights.Ensure all required audit documentation is accurate, complete, and uploaded into the Transportation Management System (TMS) prior to dispatch.Communicate accurate ETAs to customers and receivers to support delivery appointment scheduling and prevent storage or detention costs.Build and maintain positive working relationships with carriers and customers to support ongoing service reliability and business growth.Demonstrate flexibility and accountability by providing after-hours support, as needed, to ensure uninterrupted logistics operations.QualificationsWe’re looking for someone who brings:Education & Experience:Experience with Intermodal shippingExperience in cross-border shipping, full-truckload as well as less-than-truckloadExperience in third-party logistics or brokerage roleSkills & Attributes:Ability to make quick decisions.Strong attention to details.Ability to manage time effectively and multi-task.Effective teamwork skills.Ability to effectively handle multiple conflicting priorities.Strong communication, customer service and computer skills.Ability to build rapport with both carriers and customers.How To Apply:If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.