Workshop Lead

Individually we are people, but together we are Solus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence. Backed by one of Canada’s leading insurance brands the Aviva AutoCare Centre, powered by Solus is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we're removing barriers and helping our customers get back to what matters most, faster and easier than ever before. Why Join Us?Be part of a visionary team challenging traditional ways of workingWork in a brand-new facility equipped with state-of-the-art tools and technologyEnjoy a healthier, more comfortable work environment with modern amenitiesHelp shape the autobody shop of the futureWe are looking for an experienced Workshop Lead to supervise the activities of a team of auto body technicians at our Aviva AutoCare Centrelocated in Mississauga.In this role you will coordinate daily operations to ensure flawless workflow, maintaining and exceeding quality standards, and driving continuous improvement in team performance. You will play a pivotal role in fostering a collaborative and high-performing environment, ensuring that every repair meets the highest standards of excellence for Aviva’s customers.Does this sound like an exciting challenge? Come join our team Be a part of this milestone as we embark on this ground-breaking journey togetherWhat You’ll Do:Coordinate and supervise the work of mechanics and technicians, ensuring tasks are completed efficiently and to the required standardsPlan, schedule, and assign work to the team, considering priorities, deadlines, and available resourcesInspect completed work, identify potential issues, and provide guidance to improve performanceFind opportunities to promote customer satisfaction and process improvementMaintain quality and technical standards within the siteEnforce safety protocols and procedures to ensure a safe working environmentDeliver on promises made to customers, ensuring minimal downtime for their vehiclesIdentify and resolve issues and blockages that interrupt the workflow in the workshopOversee training needs, ensuring appropriate training is deliveredEnsure an appropriate level of resources to meet customer demandsMake decisions based on knowledge and dataConduct performance reviews and develop talent within the teamPromote Aviva AutoCare Centre values and goalsWhat You’ll Bring:Post-secondary educationMinimum of 5 years of experience in the auto repair industryPrior leadership experience with outstanding coaching skillsValid driver’s licenseStrong understanding of automotive mechanics and repair proceduresDemonstrates adaptability and openness to change with a proactive mindset in embracing new work practices and technologiesProficiency using body shop management systems; knowledge of Body Shop Connect preferredStrong communication and conflict resolution skillsExcellent customer service skillsAbility to diagnose and resolve mechanical issues, identify root causes, and develop solutionsWhat You’ll get: Competitive annual base salary that reflects your skills, experience, job-related knowledge and relevant qualificationsMedical and dental benefitsEligibility for annual bonus – actual amount depends on your performance, Aviva Canada and Aviva AutoCare CentreVarious retirement savings options including participation in optional group RRSP Competitive vacation packageWe offer exceptional career development opportunitiesWe’ll support your professional development and educationUniforms will be provided based on your role Clean and safe work environment, including on site showers and break roomPlease note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted externally.Aviva Canada/Aviva AutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva AutoCare Centre.#LI-MP1 #LI-Onsite