ServiceNow QA Analyst – ITSM, ITOM Modules

6 hours ago

Toronto, Canada Astra North Infoteck Inc. Full time

Job DescriptionServiceNow QA Analyst – ITSM, ITOM Modules Sr Test Analyst - ServiceNow background Location - Toronto Downtown - Hybrid - Work from office - 3 days/ week Responsibilities: 1. Plan, design, and execute test cases for ServiceNow (ITSM, ITOM) modules which will include enhancements, configurations, and integrations 2. Develop comprehensive and well-structured test plans, test cases, and test suites. 3. Support and contribute to automated testing where applicable, including regression and repeatable test scenarios 4. Validate ServiceNow workflows, catalog items, forms, scripts, and integrations against documented requirements 5. Perform thorough regression, integration, end-to-end, and functional testing. 6. Identify, document, and track defects through resolution, working closely with development teams 7. Utilize automated testing tools to design, create, enhance, and execute automated test scripts. 8. Participate in Agile ceremonies, including backlog refinement, sprint planning, and retrospectives 9. Collaborate with Business Analysts to ensure requirements are testable and clearly understood 10. Ensure testing aligns with enterprise quality standards and release management processes 11. Create and support testing documentation, including test plans, test cases, test scripts, and execution results Qualifications: Education: Bachelor’s degree (BE) in Information Technology, Computer Science, or a related field. Experience - 1. Overall 8+ years of experience working as Test Analyst 2. Minimum 5 years of experience working as a ServiceNow QA Analyst, with a strong focus on manual testing and good exposure to automated testing 3. Hands-on experience testing ServiceNow ITSM, ITOM configurations, workflows, and integrations 4. Experience working with multiple ServiceNow modules, particularly those listed above - ITSM, ITOM. 5. Strong understanding of QA methodologies, test case design, and defect management 6. Hands-on experience with automated testing tools and frameworks. 7. Experience working with various SDLC methodologies (Agile, DevOps, Waterfall). 8. Strong attention to detail with the ability to identify edge cases and potential risks 9. Clear communication skills and the ability to collaborate with cross-functional teams throughout the software development lifecycle. 10. Excellent verbal and written communication skills, with the ability to clearly document findings 11. Nice to have - ITIL certified, ServiceNow System Administrator (CSA) CertificationComments for Suppliers:  

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