Director, Vendor Performance Management

Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada. At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together. We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.Purpose The Director, Vendor Performance Management is accountable for the governance, performance, and value realization of Liberty’s strategic IT service providers. This role ensures that outsourced partners meet contractual and service commitments, deliver continuous improvement, and align their contributions with Liberty’s operational and strategic objectives.#LI-HybridAccountabilities Oversee key vendor relationships across infrastructure, application, and IT operations, ensuring alignment with IT and business priorities.Lead monthly and quarterly business reviews (QBRs) to track performance, discuss improvements, and align roadmapsMaintain productive and collaborative working relationships with vendor partners and internal stakeholdersOversee enterprise vendor performance framework, including KPI standards and escalation protocols.Oversee vendor performance against contractual commitments and lead reviews with IT leadership to address trends and improvement opportunities.Monitor IT incident and service trends in coordination with ITSM leadsLead contract renewals and major negotiations in partnership with Procurement and Finance, ensuring consistency with governance and financial objectives.Support enforcement of service penalties or bonus clauses tied to performanceLead the resolution of escalated vendor performance issues and coordinate root cause analysis with vendorsEnsure vendors meet compliance and audit requirements Ensure vendor services and delivery models remain aligned to operational priorities and evolving IT support requirements.Identify opportunities for vendor-led innovation, cost reduction, and service improvementRecommend and implement vendor improvement or remediation plansEducation and Experience Experience with establishing and delivery of IT Application and Infrastructure managed servicesSolid understanding of vendor governance models, performance scorecards, and escalation managementExperience coordinating QBRs, tracking SLAs/KPIs, and driving corrective action plansFamiliarity with RFI/RFP processes and vendor selection best practicesAbility to work closely with Procurement, Legal, and Finance during contract review and negotiationExperience in identifying cost-saving opportunities through vendor consolidation or renegotiationKnowledge of risk, compliance, and audit requirements related to third-party servicesStrong communication, organizational, and issue-resolution skillsProficiency in vendor performance tracking tools or contract lifecycle management platforms is an assetExperience in tracking and reporting on vendor spend, including utilization and capacity planningCertifications such as CSMP or CPSM are advantageousCompensation Data Full base salary range $150,000.00- $230,000.00 per year*Liberty considers several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training and skills, and geographic location.Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team. Our MissionWe provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose. Our VisionWe better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes.Our Guiding PrinciplesCustomer CentricIntegrityEntrepreneurialTeamworkOwner mindsetOutcome focusedContinuous learningWhat we offer Collaborative environment with a genuine flexible working policyShare purchase/match planA defined contribution savings plan Leadership Development ProgramVolunteer paid days offEmployee Assistance ProgramAchievement fund Group Benefit PlanVariety of Health & Wellness programsDiscount and Perks program We are focused on building a diverse and inclusive workforce.  If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honour this commitment in their daily responsibilities.