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OSR Supervisor
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Mississauga, Canada Dexterra Group Full timeOverview Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability,...
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OSR Supervisor
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Mississauga, Canada Dexterra Full timeCompany DescriptionDexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence acrossthe entire continentNorth America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture...
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Mississauga, Canada Dexterra Group Full timeA facilities services leader in Mississauga is seeking a Customer Service Supervisor to oversee employees and ensure smooth operations at the airport. This role requires strong customer service skills and the ability to manage and lead a team effectively. Ideal candidates will possess a high school diploma and have experience in customer service and staff...
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Airport OSR Supervisor
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Mississauga, Canada Dexterra Full timeA well-established service company in Mississauga is seeking a Customer Service Supervisor to manage public interactions at the airport. This role involves ensuring effective passenger flow, addressing customer concerns, and supervising staff. Candidates should have at least 3 years of experience in customer service and 2 years in a supervisory role. The...
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Supervisor (Customer Care)
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Mississauga, Canada Dexterra Full timeJob DescriptionWHAT'S THE JOB? Position SummaryThe Supervisor, Customer Care plays a critical leadership role in delivering exceptional guest experiences within a fast-paced airport environment. This position is responsible for overseeing frontline customer care teams, ensuring service excellence, and upholding the highest standards of hospitality,...
OSR Supervisor
2 weeks ago
Job DescriptionWHAT'S THE JOB? Ensure all OSRs are greeting members of the travelling public using the active offer or other French terminology as required by the GTAA Successfully complete all required training and coursesPerform the work in accordance with instructions and directions issued by the GTAAAct as a first point of contact for customer complaints/escalations and address as required.Have an acceptable technical knowledge to work with automated processesAlways greet passengers with “Hello bonjour”Ensure employees are Validating and confirming passengers need and right of entry/exit to/from controlled and restricted areasEnsure employees Validate acceptable travel documentation to enable passenger entry to certain areasAssist passengers in preparing for processes, including guiding passengers through automated systems and use of kiosksControl the backflow of passengers into controlled/areasMonitor assigned area/zone to ensure the efficient and expeditious flow of passengersEstablish effective working relationships with other TSR’s and MO’s to ensure the availability of services consistent with passenger needsPrepare Incident/Occurrence Reports for any incident or event that directly involves customer complaints/concerns, safety/security, or operational issues/eventsMake recommendations for improvement that will increase the effectiveness of benefit the service delivery to our client and passengersConvey a professional and welcoming presence by interacting with employees, members of the traveling and general public while multi-taskingListen carefully and have patience with all passengers or visitors to PearsonBe proactive and assist passengers and guests by solving problems or directing them to the airline/stakeholder or information kiosk for assistanceTake direction and react quickly to changing prioritiesAchieve intermediate technology skills to be able to use specific airport equipment (hand scanner, cell phone, basic software programs)Maintain sharp observation skills along with awareness of surroundingsRead memos and communications before shift commencesPerform any additional duties assigned by managementEnsure stanchions in designated areas of the building as per approved layout. Each plan includes the number of stanchions, placement area, direction of flow, special class line and overflow plan.Ensures realigned or added stanchions when queues grow to maintain line managementEnsures clean stanchions to maintain serviceabilityAlways ensure care and control of any technology devicesQualificationsWHO ARE WE LOOKING FOR? Successfully completed a minimum high school education or possess equivalent work related experience; 3 years of customer service experienceMinimum of 2 years experience supervising staffEnjoy meeting and working with people while having an outgoing and engaging personalityBecomes a “I Am Toronto Pearson Ambassador”Possess clear, concise communication skills in English; French speaking an assetAbility to read, understand and provide guidance/instructions to othersAbility to realign stanchionsAbility to work individually or within a teamHave a clear criminal recordMust be eligible to work in Canada.Physically capable of performing all duties as set out in the Job/Position specifically physical demands of the position require the ability to stand for prolonged periods of time during the shift ability to walk long distances and the ability to lift and relocate stanchions in order to effectively manage and adjust queuesSelf-motivated individual with a strong attention to detail.Excellent written & verbal communication and active listening skills.Able to work weekends, and holidays.Possession of a valid Restricted Area Identity Card (RAIC), and ability to apply for RAIC prior to starting employment.Successful completion of initial and recurrent company training is a pre-requisite for employmentAbility to use a handheld device to record data
