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Operator - Security Command Centre - Vernon
2 weeks ago
Operator - Security Command Centre - VernonWe are seeking experienced Operators for a full-time role on overnight shifts ("graveyards"), including at least one weekend shift. Pay Rate: $32.85/hourIn this role, you will be coordinating the emergency response, monitoring, and dispatching the appropriate resources to our client facility across the province. Our Security Command Centre (SCC) ensures a 24/7 communication link between client field staff, management, on-call personnel, and various subcontractors. Our Security Command Centre provides a centralized point of contact for any security incident that occurs on or in relation to a client facility or property. Our Operators must have the ability to direct, communicate, and instruct officers in the field. This position requires that all Operators be prepared to provide an exceptional level of customer service and support to both internal and external customers, as well as other Paladin employees.Relocation Bonus We are offering a $3,000 relocation bonus to successful candidates hired for this role before January 15, 2026.$1,000 Signing Bonus available for applicants already living in Vernon, or internally transferring from other Paladin branches.Bonus is subject to terms, including a one-year minimum commitment to full-time work in this position.RESPONSIBILITIES:Monitor alarm events, live incidents, and surveillance videoDispatch emergency services and security staff when neededHandle after-hours service requests and triage tech/system issuesMaintain detailed incident logs and evidence reportsOperate integrated software platforms (CCTV, Access Control, Intrusion)Manage high-volume communication via phone, email, and internal systemsConduct daily compliance auditsRemain calm, organized, and professional in high-stress scenariosOther duties as required to meet operational needsREQUIREMENTS:Minimum 1 year of work experience in the security industryMinimum 6 months of security control centre or command center work experience (please note that call centre / customer service alone is not sufficient)Minimum 6 months of experience administering security access software (e.g., Lenel, GE, DSC, Keyscan) with resource-dispatching / deployment experienceMinimum 6 months using integrated security systems (CCTV, access control, intrusion detection)Operational knowledge of alarm receivers and servers (e.g., BOSCH, Milestone)Positive customer service experience in a professional environmentStrong computer proficiency, especially in Microsoft Office; minimum typing speed of 40 wpmLegal authorization to work in CanadaStrong time management, organizational, and prioritization skillsAbility to work independently in high-pressure, fast-paced environmentsHigh level of discretion and confidentiality in handling sensitive informationExperience working with Photo ID software, hardware, and HID card systemsExperience programming and monitoring integrated software (e.g., Lenel, Bold, DSC, GE, Europlex, Keyscan)#ON1
