Housekeeping PM Supervisor

Job DescriptionAs  Housekeeping PM Supervisor, you are the steady hand that ensures the hotel transitions seamlessly from day to night. You oversee evening housekeeping operations with focus, discipline, and attention to detail, ensuring guest rooms, public areas, and service touchpoints remain polished, calm, and impeccably prepared. This role is ideal for someone who values structure, accuracy, and independent problem-solving, and who takes pride in being the trusted leader on shift during evening and late-night hours. Start Date: May/June 2026 Contract Type: Full-Time Pay Rate: $20.80 per hourKey Responsibilities Evening Operations & Continuity Oversee all PM housekeeping operations, receiving and executing a detailed operational handover from AM leadership. Manage guest room status, priorities, and outstanding requests to ensure continuity across shifts. Act as the primary point of contact for housekeeping operations during evening and late-night hours. Turndown & Guest Readiness Execute and supervise evening turndown service, ensuring consistency, refinement, and adherence to brand standards. Ensure guest rooms and suites are presented with care, precision, and attention to detail. Anticipate guest needs during evening service and respond thoughtfully and efficiently. Team Leadership & Shift Oversight Supervise PM and overnight housekeeping team members, including room attendants and public area attendants. Lead briefings for the overnight Public Area team, clearly communicating tasks, priorities, and expectations. Provide calm, factual direction and hands-on support to ensure smooth execution of duties. Guest Service & Issue Resolution Serve as the primary contact for guest requests, concerns, and service calls during PM operations. Handle escalated guest issues, operational challenges, and emergency situations with composure and discretion. Resolve issues independently whenever possible, escalating appropriately when required. Operational Readiness & Inventory Prepare the department for the following day by ensuring carts, closets, and storage areas are stocked, organized, and operationally ready. Monitor linen levels, amenities, and cleaning supplies during PM operations and report shortages or concerns. Maintain accurate shift notes and handover communication to support AM and overnight teams. Safety, Standards & Accountability Uphold workplace safety, cleanliness, and service standards at all times. Promote accountability, consistency, and teamwork across shifts. Ensure compliance with established procedures, brand standards, and operational guidelines. QualificationsWhat You Bring Previous supervisory experience in housekeeping or hospitality preferred. Strong working knowledge of housekeeping operations, including turndown service, room readiness, and public area standards. Excellent organizational and communication skills, with a calm, matter-of-fact leadership style. Ability to manage evening operations independently and make sound decisions based on facts and procedures. Comfort working evenings, weekends, and holidays. Bonus If You Bring Experience in a luxury hotel or resort environment. Familiarity with Forbes and LQA standards. A natural preference for structured, detail-oriented work with high standards for accuracy and consistency. Who You Are You are serious, disciplined, and analytical. You take pride in getting things done right, with no detail overlooked. You prefer clarity over ambiguity and value a professional environment where expectations are well-defined. You work calmly and independently, solving problems through careful observation and accurate information. Your leadership is quiet but reliable, built on competence, consistency, and trust. Your precision keeps the hotel running smoothly through the evening.  Your focus ensures tomorrow begins flawlessly. Stay steady. Stay precise. Stay moved. Physical Demands Regular walking, standing, and movement throughout the hotel during evening hours. Ability to inspect guestrooms, public areas, and back-of-house spaces. Capacity to remain focused and detail-oriented during extended PM shifts. Flexibility to respond to guest and operational needs during late-night hours. Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Additional InformationJob Perks & Benefits: Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler. One complimentary buffet meal per shift in our staff cafeteria. Subsidized shared Staff Accommodation. Apply Today: Whether you're just starting your journey or seeking your next adventure, we’d love to hear from you. Explore current opportunities and discover what it means to be a Heartist at www.rimrockcareers.com. We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at recruiter@rimrockresort.com, and we’ll work with you to ensure your needs are met. At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward. Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness. Whether you're on shift or in staff housing, we want every Heartist to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age. Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate. Together, we build a workplace where belonging isn’t just possible, it’s expected.  Be you. Be bold. Stay moved. #CWMRLeadership