Clerk, Hospice Palliative Care

Detailed Overview Provides administrative support to the integrated (hospital/community) Hospice Palliative Care (HPC) team at a designated location including typing a variety of documents, performing admission/registration duties, preparing a variety of educational resource and program informational materials, arranging HPC education sessions and room set up, preparing billing information, and gathering and compiling statistics. Responsibilities Types, photocopies and distributes a variety of documents such as correspondence, memos, agendas/minutes, brochures, forms, client/patient handouts, spreadsheets and statistical reports by transcribing from written draft; performs data entry and produces computerized reports. Obtains information required from clients/patients/family/referral source such as physician offices, HPC team members, Home Health (HH) staff relevant to the pre-admission/admission process. Completes required standard forms and performs data entry in the applicable registration software in order to register clients/patients. Utilizes desktop publishing and various word processing, spreadsheet, and database software packages; maintains database for hospital and community HPC, creates files, sets up columns, tables and spreadsheet calculations and discusses technical material changes with Manager or designate to ensure appropriate requirements are met. Provides reception services, including answering the phone and directing incoming calls; takes messages, answers routine inquiries related to programs and policies or refers as appropriate; opens and distributes mail as required. Ensures current client/patient listings are up to date and current census lists are distributed to palliative care unit, HPC team, HH and other appropriate staff. Arranges meetings, workshops and/or educational events by coordinating invitations, tracking attendance, circulating notices/agendas, recording and distributing minutes, booking meeting rooms and/or sites; registers patients at the sessions, ensures room set-up, equipment and refreshments as necessary. Assembles and updates documents such as department procedure manuals and brochures. Gathers and compiles information as required, such as client information and statistics. Performs general duties related to billing such as gathering relevant patient information, entering and updating records, calculating client billings, matching documents, and verifying billing information. Maintains related records and updates accordingly. Places purchase orders with external suppliers in accordance with established procedures and receives and delivers equipment and resource supplies as required. Checks various invoices for accuracy and notifies Manager (or designate) of any discrepancies. Participates in local and Fraser Health meetings as required. Performs other related duties as assigned. Qualifications Education and Experience Grade 12, plus Office Administration Certificate and one year of recent related experience or an equivalent combination of education, training and experience. Skills and Abilities Ability to communicate effectively both verbally and in writing. Physical ability to carry out the duties of the position. Ability to work independently and in cooperation with others. Ability to operate related equipment. Ability to organize and prioritize. Ability to type 50 wpm. Business writing skills. Knowledge of general office procedures. Ability to establish and maintain rapport with clients. Knowledge of medical terminology. About Fraser Health Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,+ staff, medical staff and volunteers. We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner. Together, we are the heart of health care. Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor IMPORTANT: Recruitment scam warning Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.