Customer Experience Representative

5 days ago

Kawartha Lakes, Canada Kawartha Lakes Full time

Job DescriptionSpecific to this role:Respond to customer needs in accordance with established policies and procedures (including tracking of inquiries and follow up), providing service in person, over telephone, and online for customers accessing City services including, but not limited to:oHandle general and specialized customer inquiries;oPayment processing;oCreate service requests for action;oAdminister licenses, permits, and certificates;oCommissioner of Oaths and affidavit services;oSupport customer in the completion of various municipal documentsProvide administrative services including, but not limited to:oPerform daily cash balancing and financial reconciliation;oData entry;oLetter writingAs a member of the team:Administer defined procedures and recommend solutions to challenges or process improvementsRespond to customer service concerns, investigating, problem solving and responding within defined processes and advancing to the attention of the team lead and/or manager, as appropriateMaintain documentation, databases and corporate records in accordance with policy and divisional practice; consider legislative municipal requirements such as the Provide data to allow reporting and decision makingProcure services and goods as authorized by the managerPerform other related duties as assignedQualificationsPost-secondary diploma in Office Administration, Municipal Administration or a related fieldMinimum three (3) years of related progressive experience, preferably in a municipal environment (or similar) with multi-service provision knowledgeWorking knowledge and understanding of a multitude of municipal services and related legislationEffective oral communication and strong interpersonal skills; excellent written communication skills; attention to detail and accuracyDemonstrated customer service skills at a level to develop and maintain cooperative/collaborative working relationships both within and outside the organizationDemonstrated time-management skills with the ability to prioritize workloads and meet deadlines with minimal supervisionDemonstrated ability to exercise discretion and tact and maintain a high degree of confidentiality at all times, complying with all applicable privacy legislation and local policies and proceduresDemonstrated proficiency in Microsoft Office, the internet and any other related softwarePossess and maintain a valid Ontario Class G Drivers Licence or the ability to frequently attend work related activities at various sites

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