SAP Technical Quality Manager

2 days ago

Toronto, Canada SAP Full time

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. SAP Technical Quality Manager  What you'll do  As the TQM, you will:  Lead Premium Engagement program  Support or execute analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics  Support or execute engagement planning of Premium Engagement services to customer situation/requirements, solutions, create a value proposition, secure customer alignment, including working with the account team, expert engagement engineer, solution or industry experts, partners, executive sponsors, or delivery support teams  Support engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, contract management, and services delivery  Execute engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops  Proactively identify risks and develop mitigation strategies. What you bring  Strong SAP business and technical solution architecture expertise. 5-8+ years of experience with SAP’s Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party Technologies, or Partner Technologies. Experience with SAP HANA, S/4 HANA, or SAP Business Technology Platform preferred.  SAP project management, value management, and quality management practices  Experience leading design, implementation, and change management projects Experience with Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience Experience working with c-levels, senior leaders, influencers, and trusted advisors Strong facilitation, negotiation, and de-escalation skills  Bachelor or Master’s STEM Degree: Science, Tech, Engineering, Math or equivalent experience in the field of technology  Meet your team SAP Technical Quality Manager works with customers with Premium Engagement contracts and is responsible for the overall delivery of contracted services.  Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

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