Security Services

POSITION SUMMARY: The Qualified Persons Security Officers (QPSO) are healthcare employees who are licensed Security Guards Security Guards as per the Private Investigators and Security Guards Act. QPSO’s are specifically trained to support a safe and secure healthcare environment. The specific training enables these officers to recognize and respond to various challenging situations often involving vulnerable mental health persons via appropriate recognition, assessment and de-escalation engagement techniques, as necessary to secure and protect the person, staff and other clients. In designated health facilities, the QPSO supports the transfer of custody process between police agencies and the health site as per the Manitoba Mental Health Act and regional policy processes. The QPSO provides a safe, comfortable and supportive environment for all clients, staff and visitors by encouraging reliability, effectiveness and efficiency in the operation of the Security Services department. RESPONSIBILITIES: Overview: Maintains a physical presence with the health facilities to provide for rapid response to potentially violent, aggressive, and threatening persons. Will be required to utilize a variety of techniques commensurate with their training, with an aim to de-escalate any situation, while ensuring their own safety and that of the public. Where necessary they will respond to resistance through escalation of force up to and including using hand cuffs and/orother containment techniques. Responsible for the protection of life and property as it pertains to PMH designated sites. Works in conjunction with law enforcement or other agencies as necessary. Cooperates with all other staff to produce a harmonious working relationship throughout Prairie Mountain Health. Assumes custody of Mental Health clients as per policy or legislation. Provides safe and secure escort to all at risk persons between units within the health site for care purposes. Maintains and completes necessary documentation, reports required within the course of duty as it relates to this position. Provides safe and secure escort of at-risk persons within the campus in the support of client care needs. May include client monitoring in waiting, care treatment rooms, isolation rooms or within specific care units as required, based on the level of risk of violence assessed by the healthcare team. Responds to all emergency situations and supports the direction of the incident commander to assist in response or event management; or may as required act as the Site Incident Command until relieved in an emergency situation. Provides direct support for response to fire safety, evacuation or any other emergency codes as is required. Supports and provides training and orientation to security personnel as directed. Completes necessary notification to supervisor when identifies defective or broken, unsafe equipment or infrastructure while performing the duties of the protection officer. This may include damage to parking lot resources, patrol vehicles, signage, grounds, CCTV equipment failure, door failure or unsafe surfaces. Monitors and works with CCTV, Card Access or other related security systems and controls or support plans as required. Evicts non-authorized person in a professional and sensitive manner. Coordinating with clinical providers as necessary and contacts police should situations dictate. Provides effective communication to support client/visitor wayfinding, and actively supports the needs of clients or visitors within the health sites. Maintains accurate documentation and reporting of incidents and daily activities, including any necessary reports and form completion as identified in policy or required duties. Prepares or issues notices, summonses and information related to Provincial Offences notices under acts of legislation and municipal bylaws Maintains licensure and certification or position designation as is required by the employer, and or Manitoba Justice requirements. This may include updates to Criminal Record Check, Child Abuse and Adult Registry Checks, licensure, physical testing or certification in required ongoing education. Provides for interior and exterior grounds patrols and responses. Reports deficiencies or damages to property, signage, lighting, vehicles or equipment. As required, ensures visitor and staff parking infrastructure are maintained and operable as per operational need. Completes parking enforcement as per policy and municipal bylaws. Other duties as assigned