Remote Bilingual Customer Service Representative – Investments

Description With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters. A Career at NTT DATA Means: Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available.Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be your best self. We’re committed to building a people-focused environment where you can shine, no matter who you are.Belonging to a team where you can make a DIFFERENCE - to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.Being part of a global PIONEER – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.What else does NTT DATA Offer? We’re glad you asked All equipment required for you to be successful in your roleVirtual paid trainingComprehensive benefits package (medical, vision, and dental)Employee Assistance ProgramRRSP program optionsShort- and Long-Term Disability optionsRewards and Recognition programsInternal career advancement opportunitiesPosition Overview:The Bilingual Customer Service Representative is responsible to provide telephonic support to Shareholders, their representatives, and the investment community. Ensure all activities including those that contribute to the satisfaction of customers are met in French and English.Position: Bilingual Customer Service Representative – InvestmentsPosition Status: Full Time, Permanent, Remote Hours of Work: Monday - Friday 8:00am - 6:30pm EST Rate of Pay: $19.50 - $20.50/Bilingual (French/English) Open to residents of Nova Scotia and New Brunswick, Ontario, Manitoba, and AlbertaResponsibilities:Answer incoming telephone inquiries in accordance with Call Center guidelinesFollow up on escalated calls, as requiredSubmit fulfillments or research cases for callers’ inquiries if applicableIdentify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiriesDevelop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the ShareholdersEnsure compliance with policies and procedures and regulatory requirementsMaintain a professional tone and positive attitude to callersResponsible for answering calls for a baseline of 7 hours dailyA self-starter and takes initiative to take on new projects and additional responsibilitiesOther duties and responsibilities as assignedRequirements:Strong communication skills (written, verbal and listening)Bilingualism (English/French) is a requirementHigh School Diploma/equivalent education1-3 years call center experience with heavy call volumeAdvanced knowledge of PCs, familiarity with system navigation, and strong keyboard skillsAble to endure prolonged seating/standing associated with the performance of essential functionsHighly self-motivated, self-reliant, self-competitive and will push themselves to exceed expectationsHas a strong ability to take action to meet and exceed customer expectations with integrityDiversity. Equity. Inclusion.Unleashing the power of being unique.We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.At NTT DATA what you do matters. Because here YOU can.BIND