Specialist, Technology Support

We offer more than a job, we offer a career We support our employees to shape their career by encouraging continuing education and investing in training and development. We put our employees at the center of what we do to allow them to grow personally and professionally, with projects and challenges that are motivating and rewarding. We inspire people to do what they are passionate about by believing in integrity, respect and recognition of diversity and community support. We are a dynamic team where entrepreneurship, innovation and collaboration are at the core of our values. We offer competitive salaries and a multitude of benefits starting day one including generous medical and dental coverage, telemedicine, employee and family assistance program, and retirement and savings programs. We recognize the importance of work life balance with our hybrid work program, wellness allowance, and year-round social activities and events. We are looking for a Technology Support Specialist for our Vancouver Office As a Technology Support Specialist, you will be providing on-site technical support to all staff on the firm's software applications and user hardware. If you're looking for a dynamic and collaborative work environment, keep reading YOUR DAY AS A TECHNOLOGY SUPPORT SPECIALIST  Provide technical support to all staff on all of the firm’s software applications and user hardware (printers, smartphones, monitor, terminal, etc…) Responsible for opening, monitoring, escalating, resolving, closing, and following up on all calls in a timely manner. Provide ongoing troubleshooting assistance to all staff members in regards to training and support of firm hardware and software. Maintain advanced knowledge of firm's mission critical main software applications as well as a good working knowledge of all firm owned application software. Updating of the Technical Support database and providing reports as requested. Communicate with all IT team members. Escalate calls in a timely manner to second or third level support and follow up on calls. Provide input to help develop and implement Technical Support standards, policies and procedures as well as providing experimentation with and feedback on new software. Use remote access software as required to connect to staff member computers. Maintain availability and responsiveness by carrying a company-provided smartphone (iPhone) during regular working hours. Other duties as assigned. OUR IDEAL CANDIDATE Four or more years of experience in IT. College certificate in PC support, or equivalent work experience. Strong team player with excellent communication and interpersonal skills. Advanced knowledge of Microsoft Office 2019 or Office 365 (Word, PowerPoint, Excel, and Outlook). Working knowledge of Windows 10 and Windows 11 (asset). Ability to effectively prioritize workload, demonstrate good judgment, and able to work under pressure. Normal working hours are 8:30am to 4:30pm. The expected salary for this role ranges from $65,000 to $75,000. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role. About BFL CANADA Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,450 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally. OFFICE INFORMATION Our Vancouver office is situated in Coal Harbour, half a block from the world renowned Seawall. Employees often enjoy activities along the Seawall during their lunch break with Stanley Park being close by. Our office is easily accessible for employees by car and public transit and there are bike storage lockers in our building.  Let’s stay in touch: follow us onto get privileged access to our activities and see our other job opportunities.