Product Operations Leader

Company DescriptionWHO WE ARE Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. OUR GUIDING PRINCIPLES Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. We Will Hire, Inspire, Promote and Retain the BestWe Will Be Customer CentricWe Will Be EntrepreneurialWe Will Be Committed to Caring About Each Other, Our Communities, and Our EnvironmentWe Will Be Committed to True and Shared Value CreationWe Will Be Systems Thinking, Data Driven and AI enabledJob DescriptionThe Product Operations Leader is responsible for leading work and the execution of the work that contributes to the profitable movement of goods throughout the course of their life cycle. They provide coaching and feedback to Customer Experience Representatives (CERs) to bring products from door to floor efficiently and effectively. They lead the execution of the store’s visual merchandising activities, ensuring our customers can shop easily with or without assistance, and execute work to support reaction to sales trends and customer demands so that products are sold at the highest margin rate possible. They help influence a store culture that promotes employee engagement, growth, and development.WHAT YOU'LL DO:Functional5 AM availibilty to run operations team Lead execution of activities to support strategic priorities, and the efficiency and effectiveness of product flow processesLead execution of D2F process and visual operations, reacting to sell-through, and continual focus on the flow of goods to the sales floor, and Back of House (BOH) set upLead execution of markdown process, promotional set-up, and sell-throughLead execution of changeover and visual assessment action plansMaintain visual propping, signage, and acrylicsAct as an advocate for the customer by placing them at the forefront of all decision-making processesEmbrace and champion technology that creates high tech and high touch solutions for Indigo’s customersProactively identify and anticipate customer expectations and needsCoach and provide feedback to CERs to ensure operational excellence and the profitable movement of goods throughout their life cycleOpen and close store as well as responsibility for managing sales floorEnsure health and safety of employees and customers is top priorityPeopleSupport the building of strong teams by participating in hiring activities, training new hires, and cross-training current teamSupport development of talent by providing feedback on team performance to managersCollaborate with others to drive flexible and just in time solutionsShare technical knowledge with others and actively seek to learn from those more knowledgeable than yourselfHelp others see the impacts of their efforts and proactively engage other functions to get inputEncourage others to freely share their point of view and be open to feedbackCulturalModel Indigo’s beliefs and convey a positive image in everything you doCelebrate diversity of thought and have an open mindsetTake an active role in fostering a culture of continual learning and taking risks without the fear of making mistakesEmbrace, champion, and influence change through your team and/or the organizationQualificationsWHO YOU ARE:1-2 years of experience in a customer service, merchandising or operations roleDemonstrated commitment to creating an exceptional employee and customer experienceExperience leading othersKnowledge of provincial health and safety standardsPerformance orientatedAbility to exercise good business acumen and systemic thinking that supports meaningful decisionsAbility to prioritize, plan and execute while being agileAbility to be mobile on the sales floor for extended periods of timeAvailability to work a flexible schedule, including evenings, weekends and holidaysAbility to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniquesBilingualism (French/English) is required for all positions in Québec