Customer Service Representative

Are you passionate about genuinely helping people and looking for a company that will invest in you?We're not just hiring a Customer Service Representative; we're searching for the future leaders and experts of our company. We're looking for a patient, tech-savvy, and empathetic problem-solver to be the trusted voice for our members. If you're ready to evolve, grow, and build a long-term career in the stable and rewarding insurance industry, we want to hear from you.Start Date: November 17th, 2025Advantages- Permanent, Full-Time Stability: This is a career, not just a gig.- Excellent Work-Life Balance: Enjoy a Monday-Friday schedule. That’s right—weekends are all yours- Hybrid Workstyle: Work 2 days in our modern London office for team collaboration.- Start with 4-6 weeks of comprehensive paid training, followed by 2-3 weeks of dedicated one-on-one mentorship.- 3 weeks of paid vacation plus 3 paid personal days.- Plan for Your Future: We offer a robust Pension Plan and a Share Ownership Program.- Rewards for Your Hard Work: You'll be eligible for our company bonus plan.- Never Stop Learning: Take advantage of our $2,000 annual education reimbursement program.- Real Career Advancement: We are serious about promoting from within. Your growth is company's priorityResponsibilities- Provide accurate, empathetic, and professional responses to members via phone and email.- Effectively troubleshoot and resolve inquiries using various systems and tools in a timely fashion.- Navigate multiple computer screens and applications simultaneously to find the solutions our members need.- Uphold the highest level of customer service in every interaction, ensuring members feel heard and supported.Qualifications- Exceptional English communication skills (both written and verbal).- A true passion for customer service (previous call center or customer service experience is required).- Strong computer skills and the ability to multitask like a pro (e.g., handling multiple screens and systems at once).- Top-notch problem-solving skills; you love digging in to find the right answer.- The ability to remain calm and professional, even under pressure.- A High School Diploma (or equivalent).- You must be able to pass The Federal Government's Enhanced Security Screening.- Any managerial or team leader experience, particularly in banking or finance, is a significant asset. SummaryReady to Start Your Career?If you're eager to join a company that promises both personal satisfaction and professional growth, this role is for you.You can apply directly to this posting or email your resume to yukti.sharma@randstad.ca with the subject line: "Customer Service Representative - London"We thank all applicants for their interest; however, only those selected for an interview will be contacted. We look forward to seeing your applicationRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.