C76 - Case Manager - (Full Time)

Title: Case Manager - (Full Time)Number of Positions: 1Competition Number: C76Location: Surrey TBDPosition Status: Full TimeShift Timings & Days : (Tuesday - Saturday) 10:00 am - 06:00 pmReports to: Program ManagerCompensation: (Grid 34) $31.56 - $33.28Job Summary:The Case Manager at Phoenix Society facilitates the recovery and capacity-building of clients to maximize their social and economic potential and support their goals for successful independent living in the community.The position is responsible for: case management, including Bentley resident orientation, supportive assessment, counselling, and group facilitation; client support; and community building. The Case Manager connects clients to needed services with addiction counsellors, employment counsellors and others at the Society, as well as with community organizations.Responsibilities:Case ManagementProvide case management services to assigned caseload of clientsObserves clients, identifies and assesses potential emergency situations, and develops short-term strategies to deal with such situations. Reports medical, behavioural, and other problems as required. Provides feedback and input regarding clients’ needs, performance, and progressMaintain and update client case management files on the database system, ensuring that monthly reporting deadlines are metProvides supportive counselling, demonstrations, modeling, and behaviour management to clients, their families, and their personal networks, to assist with the development of physical, social, emotional, and life skills such as maintaining personal hygiene, housekeeping, meal planning and preparation, meeting financial obligations, making and keeping appointments, and interpersonal skillsCompletes and maintains related records and documentation such as care plans, progress reports, statistics, and daily logsIdentify and prioritize clients’ needs in the following areas: employment; financial support; substance use; criminal justice involvement; family history; etc.Assist in coordinating routine medical care and collaborating with on-site medical teamAssist in liaising with psychiatrists, mental health teams, etc. as part of case work support servicesAttend and participate in Interdisciplinary team meetings and collaborate with other on-site professionalsTransition and Discharge planningClient ServicesAct as a positive role model, coach, advisor, leader, and rational authority for clientsTeach clients effective social and interpersonal skills through daily groups and through the tasks of appropriate daily living and social activitiesContribute to maintaining a therapeutic environment following therapeutic community principles which encourage awareness of interdependence of community members and the value of responsible concern for oneself and othersPrepare intake and admission documentation for review with new clients in the Housing Program prior to the client’s move-in dateWelcome and orient incoming clients to Transitional and Supportive Housing Programs. Review the Resident Handbook with clients and assist them with move-in needs such as bedbug protocols, unpacking, getting familiar with the building, health and safety protocols, community resources and staff locationsForm and maintain positive and effective collaborative relationships of accountability with clients in the areas of education, employment, recovery, volunteer participation and independent livingActively involve the client in action planning and encourage them to take responsibility for the outcomes they are striving to achieveProvide crisis intervention when necessaryAssist in monitoring client’s activities within residential buildings to ensure that areas are appropriately used for their purpose by visiting floors and common areas and viewing video camera feeds as requiredConnect clients to relevant community resources, services, and opportunitiesAssist in bridging clients to long-term un-serviced housingAct as an advocate for the client during their stay and maintain contact after discharge to provide follow-up support if possibleConducting monthly suite inspections, move in and move out Inspection as requiredAct as representative of the program in the OHS committeeGroup facilitationFacilitate support groups and workshops focusing on life skills, health and wellness, recovery planning, harm reduction, communication, personal financial management, stress management, etc.Determine the needs and composition of counselling groups and design or adapt a process tailored to clients’ needsWork to improve groups and client meetings by adjusting interventions, strategies, and approaches to meet group members’ needsHelp group members establish how they will treat each other. Facilitate communication among group membersEncourage the engagement and participation of all group membersEvaluate group outcomes and incorporate feedback into future learning situationsCommunity RelationsAssist in liaising with treatment centres, support recovery programs, addictions and mental health workers, shelters, primary care clinics, correctional institutions, police, hospitals, and outpatient clinics to reach prospective clients to improve continuity of careMaintain current knowledge of social, economic, recreational, and educational resources in the communityQualifications:Post-secondary diploma (e.g., 2 to 3 years) in case managment, social work, psychology, etc.1 to 3 years of experience providing counselling in the community social services sector and working with marginalized populations, substance use services, mental health, corrections, etc., or equivalentSatisfactory completion of a criminal records check with vulnerable sector screening is requiredSatisfactory completion of Tuberculosis Screening form is requiredSatisfactory completion of Employee Immunization Record form is requireSkills & Knowledge:Excellent knowledge of the issues pertaining to recovery, substance use, concurrent disorders, homelessness, and addictions counsellingGood knowledge of facilitation, mediation, and conflict resolution techniquesHigh level of integrity and dependability with a strong sense of urgency and results-orientationStrong case management, teaching/training, clinical support, and consultation skillsStrong skills in Windows, Microsoft Word, Excel, and database management systemsStrong problem solving, analytical, and creative skills with the ability to exercise sound judgement and make decisions based on accurate and timely analyses.Strong interpersonal skills and ability to communicate effectively in writing and verbally in EnglishAbility to perceive situational and other stressors that elevate risk and act proactively in responseAbility to make effective referrals, reflecting in-depth knowledge of community resources and strong relationships with community partnersAbility to lead and work in a trauma-informed practiceDemonstrated commitment to the social sector with a passion for the organization’s mission is essentialCompetencies:Approach to WorkDemonstrates initiative, flexibility, adaptability, and resourcefulnessActively seeks and incorporates feedback to inform continuous self-improvementSets goals, creates, and implements action plans, monitors progress, and evaluates resultsAdeptly manages competing tasks and uses time efficiently and effectivelyJob Knowledge & Quality of WorkHigh degree of relevant and current job knowledge and skillConsistently produces accurate, thorough, high-quality work in a timely mannerBuilds and promotes a culture of health and safety in the workplaceImplements and enforces best practices in health and safety within the workplaceJudgement & Decision-MakingModels independent thinking and creativityDemonstrates effective problem-solving skillsMakes clear, consistent, transparent, and timely decisions after contemplating various available courses of actionExercises sound judgment in the best interests of the organizationCommunication & Interpersonal SkillsExpresses themselves clearly and professionally both verbally and in writingDisplays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex, and confidential situationsHas a manner, style and presence that makes a positive impressionListens to and considers others’ views Personal LeadershipModels the organization’s core values of social justice, teamwork, social innovation, and strength-based practicesFosters enthusiasm, energy, and commitmentTakes responsibility for personal actions, performance, and healthIs reliable and accountable; shows up on time ready to workTeamwork & CollaborationEffectively works with their colleagues to ensure organizational successChampions positive working relationships with staff and external stakeholdersSupports an environment of openness, and champions teamwork and communication across programsLeverages the expertise and experience of others for organizational successClosing Details:Closing DateInternal applications will be accepted until November 04th, 2025, 04:00 pm“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.External applicants will be reviewed after internal applicants have been reviewed and interviewed.All qualified applicants are welcome to apply.Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.Phoenix Society prioritizes those candidates who self-identify as Indigenous, LGBTQIA2S+, a member of a visible minority and/or a person with a disability.While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.