Desktop Support Analyst

7 days ago


Mississauga, Canada CAA Club Group Full time

Position DetailsWhat you will do : A combination of on phone support for internal CAA Associates and onsite support Support tasks for this position include incident handling, problem identification, ticket Management (logging and tracking), troubleshooting, resolution, hardware and software support, incident, and problem escalation Provide 1st, 2nd level technical support for Windows 10, O, remote connectivity as well as several business specific applications Experience in managing devices in Intune Provide support in a Citrix environment Provide support to virtual desktops in an Azure environment Management, setup and maintenance of all IT equipment onsite, this includes printers, Video conferencing and other IT assets  Setup and configuration of new hardware and software Educate users on how to use systems and applications as required Asset Management of Desktops, Laptops, Monitors and Printers Document and maintain Desktop Support procedures Create Knowledge Base articles as required Various projects as assigned by Management Occasional travel to various retail store locations will be required Who you are : Preferably Bilingual in French and English Post-Secondary education or Diploma in computer science or Information Technology A minimum of four years’ experience within a customer service-oriented Information Technology environment including in-depth experience in providing technical support and quality customer service Excellent time management, analytical and problem-solving skills Ability to work effectively and productively within a team environment Knowledge of ticketing management systems Knowledge of PC, laptop and printer hardware and software Proficient in: Office – Azure Management  Windows 10, remote diagnostic and problem resolution Citrix Azure Virtual desktops VPN Connectivity



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