HVAC Technician Team Lead Controls

Unleash your potential with the Johnson Controls teamAs a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.Join the Johnson Controls family and thrive in a culture that values your voice and ideas.Your next incredible opportunity is just a few clicks awayHere's what we have to offerCompetitive pay.Paid vacation, holidays, and sick time.Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.Encouraging and collaborative team environment.Dedication to safety through our Zero Harm policy.JCI Employee discount programs (The Loop by Perk Spot).Company vehicle, tools, and equipment provided to complete all jobs.Scheduling and management support.What you will doUnder general direction, perform preventive maintenance, repair, installation and/or replacement of HVAC Controls Systems & Equipment, Building Control Systems. Mostly, work will involve Johnson Controls Metasys brand of building automation systems and controls products. How you will do itExperience with programming and/or troubleshooting in one or more of the following brands of HVAC Controls products is highly desired: Johnson Controls, Honeywell, Siemens, Delta, Distech, Carrier, ALC, and/or Andover. Experience with BAS communication protocols should include one of the following: BACnet MSTP, BACnet IP, N2, P1, Modbus, and/or LON. Additionally, Technical Team Lead shall assist branch leadership with coaching and mentoring of branch technicians with the delivery of customer satisfaction and providing technical support and assistance with technical development for others in the HVAC Controls team.Ensures work is being performed in compliance with company, state, local and Federal legal requirements and operates on the job with the highest level of ethics. Properly completes all required company, customer, and service documentation.What we look forHigh School Diploma or GEDAdheres to all Johnson Controls and customer safety standards.Provides safety leadership and instruction to all Technicians.Provides safety awareness and instruction to subcontractors on Johnson Controls work sites.Recognized as a Leader by peers while being a coach and mentor within the branch.Escalation point on technical issues and provides on-the-job training for other technicians.Provides solutions to others on very complex system problems by either troubleshooting or advising how to resolve problems.Escalation point from the branch to the technical resource team in Milwaukee for critical issues.Viewed as an expert in given field by both employees and customers.Assists management with assuring proper field operational disciplines of other Technicians are followed.Regularly provides input on development and training needs of the branch.Assists in developing quotes and estimates for identified L&M work and submits to the Customer, Service Manager or Customer Service Agent, as appropriate.Assists with the identification of material needs required for service delivery.Assists the Service Manager or Customer Service Agent with identifying and scheduling individuals with the correct skills and knowledge to perform repairs or installation.Communicates with customer upon arrival and before leaving the work site.Ensures high levels of customer satisfaction.Meets regularly with customer to become familiar with operating problems.Keeps customer informed on the nature of service provided outstanding issues and recommends system enhancements, upgrades, and or repairs.Manages assigned work to meet a professional level of execution, on-time and to the customer satisfaction.Provides consultant level services for customers related to building system repairs and enhancements.Ensures ultimate customer satisfaction levels with assigned customersConducts self-study (reading, research, and practice) to improve and maintain technical proficiency.Completes all training and certifications as required by the company.Bachelor’s DegreeAt least 3 years of experienceHIRING HOURLY RANGE: $39.48 - $54.36 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.#LI-Onsite