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Donor Experience Manager
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What you’ll doReporting to the Associate Director, Donor Experience, you’ll lead the strategy, development and execution of comprehensive donor relations and recognition programs that strengthen relationships and celebrate generosity. Your work will ensure that all recognition commitments are documented, fulfilled and that best practices in donor recognition are consistently applied, and thoughtfully adapted to support overall donor engagement. You will bring a thoughtful, innovative, and creative approach to the application of these programs and practices across a variety of giving segments with a view to supporting philanthropic objectives. More specifically, you will: Manage and oversee the strategy, guidelines and implementation of donor recognition programs across all giving levels, ensuring timely and meaningful acknowledgment of donor contributions. Lead governance and approval processes for naming opportunities, including adherence to policies and gift agreements. Develop and maintain donor walls and other recognition installations, ensuring accuracy, consistency, and alignment with organizational standards, while factoring in growth plans. Establish and champion best practices and processes for donor recognition and stewardship, creating tools and guidelines to support internal teams. Collaborate cross-functionally with colleagues and hospital partners to deliver recognition that reflects impact and inspires continued engagement. Create and implement strategic, donor-centred stewardship plans, including personalized communications and experiences that deepen relationships. Monitor and report on recognition commitments, using data and insights to inform future strategies and enhance donor satisfaction. Provide leadership and oversight to ensure donor engagement plans are executed with excellence, creativity, and strategic intent. Build strong cross-functional relationships across the Foundation and Hospital to align efforts and foster collaboration in delivering exceptional donor experiences. In particular, you will collaborate closely with our brand team and hospital partners to demonstrate impact. Utilize your strong writing skills to craft personalized, compelling donor communications such as personal correspondence, speeches, and donor stories. Bring a solid understanding of governance in relation to recognition policies, gift agreements and ensuring all committed recognition is executed on, meaningful, impactful and used to inform future donor strategies. What you bring You will bring exceptional project management skills to guide, elevate and champion donor experience beyond traditional donor relations approaches. You have a passion for uncovering opportunities through innovative strategies and planning that result in exceptional donor experiences and meaningful engagement. This knowledge is complemented by your proven ability to build authentic and professional relationships with colleagues and donors. You have a demonstrated ability to work as a collaborative team player, inspiring and fostering a positive work environment. We understand that no single candidate will perfectly meet all the qualifications outlined for this job posting. The following highlights the qualifications we consider important for a candidate to bring to the position or to develop while in the role. A strategic and detail-oriented mindset with a passion for advancing donor relations through thoughtful recognition and stewardship programs Proven experience managing donor recognition programs, naming approvals, and governance processes, with a strong understanding of related policies and best practices. Demonstrated ability to oversee complex projects such as donor walls, recognition installations, and fulfillment of gift agreement commitments. Proficiency in managing complex donor data and lists, and ability to use data-based decision making and synthesize information and clearly communicate to fundraisers Exceptional organizational and project management skills, with a track record of implementing processes that ensure accuracy and consistency. Strong relationship-building skills and the ability to work collaboratively across teams and with high-level donors. Excellent written and verbal communication skills, including the ability to craft compelling donor communications, recognition proposals and reports. A proactive, solutions-oriented approach with the ability to think big and execute with precision while balancing multiple priorities. In addition, you will have: Bachelor’s Degree in a related field, such as: Fundraising Management, Marketing, Hospitality or Business Administration, complemented by five+ years of progressive work experience in project management and/or fundraising (or equivalent combination of skills and experience). Exceptional written and verbal communication skills. Proficiency using Microsoft Office applications (Word, Excel, Outlook and PowerPoint) Raiser’s Edge NXT or other database experience is an asset. CFRE designation is an asset. A natural affinity for our values: Think Big, Step Up, and Lead with Heart. What you can expect Ensuring that kids receive the best health care imaginable is no small task; therefore, taking care of our team is a top priority. To help you power the possible and to support you in your health, well-being, and career growth, in additional to competitive compensation, we offer perks like a hybrid work environment (minimum of two days per week in office) and nine-day fortnight schedule, generous vacation, topnotch health and dental benefits, a health care spending account, a defined benefit pension plan, and a commitment to professional development. The hiring range for this position is between $81,770 and $91,000. At BCCHF, we are committed to ensuring that compensation is fair and equitable. Your placement in the salary range will be determined by your experience, relevant skills, and qualifications as they relate to this role. Please note that all team members of BCCHF are required to complete vulnerable sector criminal record check as a condition of employment. Join Us We exist to power the possible. And that permeates every action we take. As a team, we push ourselves to: think big in how we boldly envision the future; lead with heart in how we listen and engage with others, and step up in how we are accountable to ourselves, each other and our shared cause. BCCHF invites and encourages all qualified individuals to apply. As an organization committed to fostering an inclusive workplace that reflects the diversity of the communities we serve and support. We welcome individuals whose lived experiences may further contribute to the rich diversification of skills, knowledge, and backgrounds at the Foundation.
