Customer Experience Representative
2 weeks ago
The Role: Customer Service RepresentativeWhat you are looking for:A closely connected cultureA total rewards package meant to enhance your work-life flexibilityFully utilizing your talentProfessional growth and development via challenging projects and assignmentsWarm and fuzzy feelings knowing you have helped your community, your team, the business and social causes through the Rexall Care NetworkReporting to the Supervisor, Retail Support & Intergration, the Customer Experience Representative is responsible for responding to customer enquiries and requests across multiple channels and proactively working with business partners to resolve any issues in a timely and professional manner. What you will do: Providing an exceptional customer experience alwaysConducting telephonic intake of any customer feedback, complaints or inquiries and taking steps to provide first call resolutionReviewing electronic correspondence from customers, across several channels, and actively prioritize, resolve & follow up with relevant business partners to ensure timely resolutionAccountable for investigating all customers issues and to work with other business partners to resolve the issuesKeep accurate, detailed and professional records of customer interactions, including details of inquiries, complaints and comments. Advancing any issues that need further investigation to the appropriate departmentComplete timely and consistent follow up with customers for all issuesAnswering in-bound calls for Credit Card Registration and process customer Tokenization recordsCustomer follow-up to determine satisfaction levelsFulfill reporting requirements related to customer response stats, resolution time and issue detailsOther duties as assigned by Rexall Pharmacy Group Ltd.How you will succeed:High School diploma or equivalentMinimum 2 years of customer service call centre experienceMinimum 2 years of dispatching experienceWilling to perform evening & weekend on call work, as assignedExcellent customer service and phone skills Background check for TokenizationExcellent verbal and written communication skills and professional telephone etiquette.Strong customer service skills and ability to deal with people sensitively, tactfully, and professionally always.Conscientious with strong attention to detail and follow-up skills.Demonstrates motivation and ability to serve others and resolve issues.Exceptional problem solving and investigative skills.Exceptional conflict resolution, negotiation, and objection handling skills.Demonstrated organizational skills, ability to multi-task and work well under pressure.Proficiency in Microsoft Office Suite.Strong work ethic and positive team attitudeAt Rexall, we are better together. We serve our customers, partners, and patients best—we are our best—when everyone brings their true self to work. Our connected, inclusive culture celebrates our lived experiences, backgrounds, expertise, and self-expression to let us win as one team. Leveraging our differences distinguishes us and brings out our best performance.Are you #ALLin?Rexall Pharmacy Group is committed to providing an accessible environment for all of our customers, employees, and job applicants. Rexall Pharmacy Group will make available to any selected applicants’ accommodations and/or accessible formats should they require. Candidates are encouraged to discuss any accommodation they may need in order to allow for the most effective selection process.
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Customer Experience Representative
2 weeks ago
Mississauga, Canada Walter Surface Technologies Incorporated Full timeReports to**:Customer Experience Supervisor** For over 70 years, Walter Surface Technologies has been a global leader in surface treatment technologies delivering high performance abrasives, tooling, power tools, and chemical solutions and welding process solutions specifically designed for the metal working industry. Our core philosophy is centered on...
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Customer Experience Representative
2 weeks ago
Mississauga, Canada Rexall Pharmacy Group ULC Full time**The Role**: Customer Experience Representative **(12 Month Contract)** At Rexall, we are community difference makers. We are leaders in health and wellness and a talent destination for over 7000+ Rexall team members. Together, we are defining better health through innovation, service, and living the “I²CARE” values. Talk about a dream team! **What...
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Customer Experience Representative
3 weeks ago
Mississauga, Canada UCS Forest Group Full timeCalling recent Graduates who are passionate about building a career in Sales!Why you will love Sierra Forest Products:We are North Americas premier distributor of globally sourced specialty forest products. That means our products are not only sustainably sourced, but we are building a workforce for the future. We stand proudly for our people and support...
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Customer Experience Representative
3 weeks ago
Mississauga, Canada UCS Forest Group Full timeCalling recent Graduates who are passionate about building a career in Sales!Why you will love Sierra Forest Products:We are North Americas premier distributor of globally sourced specialty forest products. That means our products are not only sustainably sourced, but we are building a workforce for the future. We stand proudly for our people and support...
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Customer Experience Representative
4 weeks ago
Mississauga, Canada UCS Forest Group Full timeCustomer Experience Representative (Onsite) 2 days ago • Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Calling recent Graduates who are passionate about building a career in Sales! Why you will love Sierra Forest Products: We are North America's premier distributor of globally sourced specialty forest...
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Customer Experience Representative
4 weeks ago
Mississauga, Canada UCS Forest Group Full timeCustomer Experience Representative (Onsite) 2 days ago • Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Calling recent Graduates who are passionate about building a career in Sales! Why you will love Sierra Forest Products: We are North America's premier distributor of globally sourced specialty forest...
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Customer Experience Representative
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Mississauga, ON LN H, Canada Upper Canada Forest Products Full time $45,000 - $65,000 per yearCalling recent Graduates who are passionate about building a career in SalesWhy you will love Sierra Forest Products:We are North Americas premier distributor of globally sourced specialty forest products. That means our products are not only sustainably sourced, but we are building a workforce for the future.We stand proudly for our people and support their...
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Bilingual Customer Experience Representative
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Mississauga, Canada DRIAS INTERNATIONAL LTD Full time**Job Title**: Customer Experience Representative **Language**: Bilingual English/French **Position Type**: Full time **City**: Mississauga **Work Type & Hours**: Permanent, Hourly Paid - 35-40 hours per week **Work Environment**: Customer Experience Department **Career Level**: Professional & Experienced drias International is an ambitious, innovative,...
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Guest Experience Centre Consultant
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Mississauga, Canada Guest Experience Center Full timeOverview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Mississauga)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...
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Customer Experience Representative
7 days ago
Mississauga, Canada dbrand Full time** **This is a 3-month contract position with the potential for extension based on business needs*** **The Role** Customer Service Agents get yelled at by moronic customers. Customer Service Agents mindlessly mash keyboards to regurgitate answers found in the FAQ. Customer Service Agents memorize corporate policies and blame the handbook when all else fails....
