Member Services Agent
2 weeks ago
The work mode arrangement for the position is full-time on site.The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on Desjardins Group's service offer to members and customers. More specifically, you will be required to:Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience.As time permits, foster member and customer autonomy by assisting them in the optimal use of alternative tools and channels (e.g. ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.com, and complementary channels such as the Student Service Centre and Desjardins Bank).Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction.Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities.When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs.As needed, schedule appointments following the process established by the caisse.As required and on an ad hoc basis, answer and route phone calls and collect and provide general information.What we offer*Competitive salary and annual bonus4 weeks of flexible vacation starting in the first yearDefined benefit pension plan that provides predictable, stable income throughout retirementGroup insurance including telemedicineReimbursement of health and wellness expenses and telework equipment* #LI-OnsiteWhat you bring to the tableHigh school diplomas in a related fieldA minimum of two years of relevant experiencePlease note that other combinations of qualifications and relevant experience may be consideredKnowledge of French is requiredKnowledge of all counter and convenience products and servicesKnowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitorsKnowledge of security measures, legal framework and internal controlsUnderstanding of the philosophy and fundamentals of financial services cooperativesKnowledge of reception procedureKnowledge of the general responsibilities of the caisse teams (organizational structure, roles and responsibilities)Knowledge of service standardsCommunicates effectively, Interpersonal Savvy, Situational adaptabilityTrade Union (If applicable)
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Montreal, Quebec, Canada Desjardins Full timeTemporary position for 12 months.As a member/client service agent – sales, you help solicit and develop and maintain business relationships with members and clients. You provide customer service and help sell specialized products and services through multiple distribution channels based on member/client needs. You assist members and clients and help...
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Member Services Agent
2 weeks ago
Montreal, Quebec, Canada Desjardins Full timeThe work mode arrangement for the position is full-time on site.The incumbent is responsible for welcoming members and customers warmly and courteously. He or she must quickly ascertains members' and customers' needs in order to direct them to individuals who can assist them or to alternative distribution channels. He or she transmits general information on...
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Member Reception Agent
7 days ago
Montreal West, Canada Desjardins Full timeOverviewJoin to apply for the Member Reception Agent role at Desjardins.The work mode arrangement for the position is full-time on site.ResponsibilitiesConsistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experienceAs time permits, foster member and customer autonomy by assisting them in...
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Advisory Agent, Member and Client Experience
3 weeks ago
Montreal, Canada Desjardins Group Full timeMany opportunities are currently available in the Montreal area.As a member and client experience advisory agent, you improve the experience of members and customers by advising them on their banking transactions and promoting Desjardins products and services. You are also an ambassador for digital solutions, helping members to use technological tools...
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Advisory Agent, Member and Client Experience
2 weeks ago
Montreal, Canada Desjardins Full timeThe work mode arrangement for the position is full-time on site.As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their financial empowerment. You promote the...
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Member Reception Agent
7 days ago
Montreal (administrative region), Canada Desjardins Group Full timeMember Reception Agent page is loaded## Member Reception Agentremote type: The work arrangement for the position is full-time on-site worklocations: Montréaltime type: Full timeposted on: Posted Yesterdayjob requisition id: R2600062The work mode arrangement for the position is full-time on site.The incumbent is responsible for welcoming members...
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Montreal, Quebec, Canada Cohere Full timeWho are we?Our mission is to scale intelligence to serve humanity. We're training and deploying frontier models for developers and enterprises who are building AI systems to power magical experiences like content generation, semantic search, RAG, and agents. We believe that our work is instrumental to the widespread adoption of AI.We obsess over what we...
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Advisory Agent, Member and Client Experience
2 weeks ago
Montreal (administrative region), Canada Desjardins Full time📣Many opportunities are currently available in the Montreal area. As a member and client experience advisory agent, you improve the experience of members and customers by advising them on their banking transactions and promoting Desjardins products and services. You are also an ambassador for digital solutions, helping members to use technological tools...
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Customer Service Agent
5 days ago
Montreal, Canada Randstad Canada Full timeSeize the opportunity to become the next Customer Service Agent - Industrial Division in the heart of Ville Saint-Laurent.We are recruiting a bilingual and versatile professional for a full-time permanent position within an industrial company renowned for its stability and the longevity of its employees. Your role will be crucial: ensuring excellent B2B...
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Advisory Agent, Member and Client Experience
6 days ago
Montreal, Quebec, Canada Desjardins Full timeTemporary position for 1 month (On call).The work mode arrangement for the position is full-time on site.As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their...
