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Application Support Specialist
2 weeks ago
At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 13,000 multi-residential units, 1.2 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests, and commercial tenants. We are looking for a Application Support Specialist to join our Corporate-IT team in Calgary, AB. Reporting to the IT Manager, you will be responsible for application support with a primary focus on our property management and accounting software, Yardi, our tenant software, Property Vista, as well as SharePoint, Office 365 and our various information databases. The position will work as part of a team assisting Northview users with resolving day to day application issues and requests, as well as provide end-user training, process improvement and software implementation. Your technical knowledge and professional customer care skills will be central to your success. Responsibilities: End-User Support: Provide remote and in-person technical support for client application issues via a ticketing system, email and/or phone, with a primary focus on YardiIssue Resolution & Escalation: Deliver Tier 1 and Tier 2 end-user support; collaborate with vendors and the team for the resolution of Tier 3 issuesSystem Administration: Manage the administration and general support of all applications, including identifying and troubleshooting issues within system applications and reporting platformsProvides end-user support by responding to questions and inquiries via ticketing system, email and/or phoneCross-Functional Collaboration: Interact with other teams to ensure accurate resolutions of issues Training & Documentation: Provide application training and training materials as required, and maintain complete and up-to-date documentation necessary to support usersProcess Improvement: Participate in projects to streamline, add or modify internal processes and policies, offering input on information technology improvements, services, policies, and procedures Qualifications: Experience: A minimum of 2 years of experience in a similar role Prior experience in Yardi or other ERP platforms is highly desirable Experience in database technology and/or experience in the Property Management industry is desirable Education: An information Technology, Accounting or Database-related degree or diploma, or equivalent experience Technical Skills: Experience with Microsoft desktop technologies such as Excel, Word, Outlook and Access Experience in the implementation and management of Microsoft cloud technologies including O365 and SharePoint Soft Skills: Strong interpersonal and client-handling skills with the ability to manage expectations and explain technical details clearly Strong desire to learn about the business and what it needs to operate effectively Excellent problem-solving and analytical skills Organized, detail oriented, and ability to multi-task in a fast-paced team environment An understanding of basic accounting principles and the ability to work with the accounting team Benefits: A competitive total rewards program that includes recognition for individual and corporate performancePaid vacationHealth, dental, and wellness benefitsCompany matched Employee Unit Purchase PlanA supportive and engaging working environmentSupport for career and professional developmentPosition is located outside the downtown core, is close to the LRT, and offers free parking If your background matches the qualifications listed above and you are looking for an opportunity to make a difference in the communities we serve, please submit your resume in confidence. Please note, only those candidates chosen to continue to the next stage of the selection process will be contacted. Northview welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
