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Bilingual Accounts Receivable Sr. Specialist

1 week ago

Winnipeg, Manitoba, Canada Canadian Linen Quebec Linge Full time

***This position requires be person to be fluent in French***

JOB SUMMARY
The Accounts Receivable Sr. Specialist is responsible to ensure their team is providing financial, administrative and clerical services in order to ensure effective, efficient and accurate accounting operations. Responsible to locate and notify customers of delinquent accounts by mail, telephone, fax, or email to secure payment. Ensures team follows and adheres to accounting policies and procedures and offers suggestions and implements (when needed) for improved efficiencies and controls where appropriate and implements these changes.

ESSENTIAL JOB TASKS AND ACTIVITIES
Typical tasks and activities for this job include, but are not limited to the items listed below. Additional duties may be assigned as needed by management.

Branch/Customer/Management Support
Perform the day to day processing of customer collections to ensure that customer accounts are maintained in an effective, up to date and accurate manner. Duties may include, but are not limited to:
--Locate, notify, and record delinquent customer accounts to secure payment.
--Monitor and contact customer accounts for non-payments, delayed payments and other irregularities.
--Confer with customers to determine reasons for overdue payments and to review the terms of sales, service, or credit concerns.
--Advise and/or arrange for debt repayment or establish repayment schedules, based on customer's financial situations.
--Encourage customers to pay amounts due on credit accounts, lost or damage claims, or non-payable checks, or to return the merchandise.
--Investigate and resolve customer queries, as necessary.
--Update customer files as requested.
--Reconcile and monitor customer accounts.
--Ensure weekly conference call with branches occurs and is handled in an effective and efficient manner.
--Create, print and/or distribute financial reports, as needed.
--Proactively search for efficiency in current processes.
--Assist in the development and testing of new processes.
--Miscellaneous duties as assigned.
Perform the day to day oversight of team. Duties may include, but are not limited to
--Ensure team members are on track to complete daily tasks and inform supervisor of any concerns
--Handle team questions as they arise
--Create coverage schedule to ensure tasks are covered while employee(s) are away – such as organizing conference call coverage, call list coverage, etc.
--Email coverage and phone forwarding for anyone gone partial day
--Create/distribute daily ATB's, distribute declined credit card report and approve customer refund request, when needed
--Create, print, review and/or distribute financial information, as needed
--Offers suggestions/improvements for efficiencies – including testing of new processes, etc.
--Join and participate in team lead meetings
--Train new employees, when needed
--Miscellaneous duties as assigned by Supervisor/Manager

Organizational Functions
--Completes formal yearly performance discussions with supervisor and/or manager. Ensures his/her personal efforts are aligned with corporate collections goals and that he/she is steadfastly enhancing his/her skills and abilities.
--Proactively assists CRC staff and management with activities geared toward achieving accounting team objectives.
--Applies concepts and learning from development programs to ensure corporate business goals are met. Consistently seeks the long-term development as an accounting professional.
--Creates and supports a culture of adherence to corporate standardization in support of financial, service, ethics, and safety goals.

The requirements listed above are representative of the standard job duties required for all locations. Additional specific work detail and instruction may vary by location.
 
JOB CONTEXT
Supervisory Responsibilities
This job has limited direct supervisory responsibility.
 
Team and Work Orientation
This position will be expected to work with various external customers, as well as, individuals/teams at the CRC and with branch/service center locations teams to collaboratively support, develop, and execute on collection effort(s).
 
Work Environment
This position will have an assigned workplace in an office environment.
 
Travel Requirements:
This position has no travel requirements.
 
Additional Requirements:
Must be fluent in French

REQUIRED QUALIFICATIONS
Potential candidates for this job will be sought that have strong indication of capability with the following items.

Minimum Education/Experience
--Associates Degree in Accounting or Business Admin or relevant work experience.
--Strong analytical, problem solving, attention to detail, and customer service skills, both written and verbal.
--Exceptional self-control: maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
--Reliable, responsible, dependable, and strong focus on fulfilling obligations.
--Proficient in Microsoft Office and Excel.
--Capability to work in a fast-paced work environment.

Preferred Education Experience
--Bachelor's Degree in Accounting or Business Admin.
--Two to three years experience in a collections position.
--Inquisitive, detail-oriented with strong quantitative analytical skills and an innovative approach to problem solving in a fast-paced organization.

(Note that the Company encourages promotion from within and in those circumstances where external talent is recruited relevant work experience would include things like similar background, experience and proven performance in a closely related company or industry).

JOB SKILLS
Potential candidates for this job will be sought that have best mix of capability and or proficiency with the following key skills that have been determined important for success in this job.

Knowledge Sets
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services.
Financial Data Management - Knowledge of financial clerical procedures and systems such as word processing, managing files and records, data management, designing forms, and other office procedures and terminology.
Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Leadership Skills
Typical leadership and workplace skills for this position include, but are not limited to:
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others and maintaining them over time.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.

Communication Skills:
Typical communication and interpersonal skills for this position include, but are not limited to:
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Persuasion — Persuading others to change their minds or behavior. Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Negotiation — Bringing others together and trying to reconcile differences.
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (, patterns of numbers, letters, words, pictures, mathematical operations).
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Analytical Skills:
Typical analysis and cognitive skills for this position include, but are not limited to:
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Service Orientation — Actively looking for ways to help people.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Computer / Technical Skills:
Typical technical skills used in this position include
Customer Relationship Management (CRM software) — Oracle, ABS
Office suite software — Microsoft Office including Excel
Word processing software — Microsoft Word