Investment and Retirement Planning Assistant

Job DescriptionWhat is the opportunity?As an Investment and Retirement Planning Assistant, you support a top producing Financial Planner, Investment and Retirement Planner in meeting sales objectives and related activities by providing value added administrative service and support. You will provide responsive client contact management through telephone, fax and e-mail requests, as well as, develop relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently. You manage office routines to ensure efficiency is maintained through availability and effective management of files and records by gathering and preparing material required for presentations, meetings, marketing initiatives, etc.This opportunity may lead to an Investment and Retirement Planning Associate position once you have obtained your mutual fund license. We are open to having a full-time associate position if you already have your mutual fund license.Language skills required: Mandarin (Fluent)Work Arrangement: Part-time (min 28 hours) to Full-TimeHours and Days: M-F (9:00 am - 3:00 pm or longer) The work environment is a combination of home office and branch, depending on the needs of the Financial Planner, Investment and Retirement Planning in the Vancouver West Market. What will you do?Provide superior responsive service to client fax, e-mail and telephone requestsProvide superior responsive execution and delivery of client transactions/requestsDetermine key referral sources and have strong organizational awarenessDemonstrate personal commitment to ensure skills and knowledge are up-to-dateRespond quickly to client requests in order to build customer loyalty and trustWhat do you need to succeed?Must-haveMinimum 2 years of demonstrated excellence in a service and sales support role working in collaboration with a sales team providing advice and responding to client requestsExceptional customer service skillsExcellent communication skills, oral/written skills, good business writingStrong organizational skills with the ability to multi-task and prioritizeStrong computer skills in Microsoft Office including Word, Power Point, Excel, OutlookExperience with emerging communications and technology (i.e., web based meetings, social media, digital banking, and mobile applications)Fluent mandarin language skillsNice-to-haveResourcefulness and able to work independentlyEnergetic and enthusiastic team player who pays attention to detailSales-oriented, self-motivated, self-managed and thrive in a fast paced environmentStrong problem solving skills with a sense of urgencyKnowledge of Royal Bank systems including Sales & Service Platform and RBCNet will be considered an assetWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensationLeaders who support your development through coaching and managing opportunitiesA collaborative dynamic culture where personal initiative and hard work are recognized and rewardedRBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.Job SkillsAdditional Job DetailsAddress:8585 GRANVILLE ST:VANCOUVERCity:VancouverCountry:CanadaWork hours/week:28Employment Type:Part timePlatform:PERSONAL & COMMERCIAL BANKINGJob Type:RegularPay Type:SalariedPosted Date:2026-01-26Application Deadline:2026-02-09Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.