CUSTOMER SUCCESS SPECIALIST
2 weeks ago
WE'RE HIRINGAt HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation.Your next chapter starts here. In this role, you will: Respond to customer inquiries via email, phone, chat, SMS/WhatsApp and in-app support with professionalism, empathy, and accuracy. Own and resolve customer issues, coordinating across teams and escalating when necessary. Guide customers & installers through onboarding and ensure they feel supported at each touchpoint. Partner with the revops, marketing and product team on communications, campaigns, and content creation (FAQ, knowledge base, proactive emails). Support product and operations teams with testing, reporting bugs, and documenting patterns from support trends. Identify improvement opportunities across the customer journey and contribute to cross-functional projects. Contribute to the development and continuous refinement of customer service documentation and training. Maintain a customer-first, feedback-informed service mindset. Grow within the support team by deepening product expertise and stepping into Level 2/3, product, IS or Eng specializations over time 2–4 years of experience in customer support, success, or similar customer-facing roles Experience working cross-functionally with sales, operations, and marketing teamsOutstanding verbal and written communication skills in English (French, Spanish, Mandarin/Cantonese is an asset)Proven ability to stay calm and composed in high-pressure or ambiguous situationsDemonstrated passion for technology, sustainability, and learningComfortable using ticketing platforms, CRMs, and support tools (e.g., Dynamics 365, Jira Salesforce, Intercom) and Contact Center Omnichannel (Talkdesk, Genesis, Etc)Self-starter, resourceful, and solution-oriented mindsetWillingness to work flexible shifts, including early mornings, evenings, or weekends as neededStrong organizational skills and ability to manage time independentlyPhysical RequirementsProlonged periods sitting at a desk and working on a computerOccasional onsite participation or hands-on testing may be requiredHigh Tech Genesis Inc. is an Equal Opportunity Employer. Diversity and inclusion are at the core of our values.Please advise High Tech Genesis of any accommodation measures you may require.Please be advised:Applicants must have the legal right to work in Canada.Kindly submit your resume in MS Word format upon application for this position.
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Customer Success Specialist
6 days ago
Montreal, Quebec, Canada Merinio Full timeCustomer Success SpecialistVersion Française plus basMontreal / Hybrid (1 day per week onsite) / Full-timeMerinio is a fast-growing, venture-backed Quebec company. We develop a workforce management SaaS platform used daily by thousands of employees across Canada and the United States. Our solution helps organizations automate shift replacement calls, reduce...
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Customer Success Specialist
6 days ago
Montreal, Raleigh, Toronto, Canada MaintainX Full timeMaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000 businesses including Duracell, Univar Solutions Inc., Titan America,...
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Customer Success Specialist: Scale Adoption
3 days ago
Montreal, Canada MaintainX Full timeA leading Asset and Work Intelligence platform in Toronto is seeking a Customer Success Specialist. This role involves managing a portfolio of over 2,000 customer accounts and executing engaging programs to improve adoption and satisfaction. Candidates should have experience in customer-facing roles, strong analytical skills, and be comfortable using...
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CUSTOMER SUCCESS SPECIALIST
1 day ago
Montreal, Canada High Tech Genesis Full timeWE'RE HIRING!At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation.Your next chapter starts here. In this role, you will: Respond to customer inquiries via email, phone, chat,...
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Manager, Scaled Customer Success
2 weeks ago
Montreal, Quebec, Canada MaintainX Full timeMaintainXis the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000 businesses including Duracell, Univar Solutions Inc., Titan America,...
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Graduate Customer Success Manager
2 weeks ago
Montreal, Canada Canonical Full timeJoin to apply for the Graduate Customer Success Manager role at Canonical Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services...
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Observability Customer Success Specialist
6 days ago
Montreal, Quebec, Canada Roshan Consulting Services Full timeCompany DescriptionRoshan Consulting Services empowers businesses with innovative solutions to optimize operations and drive efficiency. Specializing in digital transformation, the company offers services such as Robotic Process Automation, business process optimization, and strategic consulting. By understanding clients' goals and challenges, Roshan...
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Graduate Customer Success Manager
3 days ago
Montreal, Canada Canonical Full timeJoin to apply for the Graduate Customer Success Manager role at CanonicalJoin to apply for the Graduate Customer Success Manager role at CanonicalThe role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services...
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Manager, Scaled Customer Success
6 days ago
Montreal, Raleigh, Toronto, Canada MaintainX Full timeMaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 12,000 businesses including Duracell, Univar Solutions Inc., Titan America,...
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Client Success Specialist
2 weeks ago
Montreal, Canada Aon Full timeJoin to apply for the Client Success Specialist role at Aon Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit. Responsibilities Resolve basic inquiries associated with all aspects of Aon Client Services (ACS) service...
