Senior Manager, Revenue Operations

Who Are We Looking For ?We are seeking a seasoned Senior Manager of Revenue Operations who will maximize the growth potential of our Go-To-Market (GTM) activities. You have built a robust foundation of revenue metrics and processes in your past work and are excited to do it again. At Citylitics, you will carry out our transition to a scalable CRM that serves and connects all GTM teams, along with the processes and operations involved in the customer lifecycle. This is a high-impact role that will see you collaborate with the Sales, Marketing, Customer Success, and Product leaders to build systems and integrations to unify our GTM metrics. As part of our growing Finance team, you will quantify the revenue impact of all GTM activities and support GTM leaders on forecasting and leading indicators. Our vision of a unified Revenue Operations system will come to life as you connect multiple data sources and deliver reporting that teams readily adopt.The position will be out of our Toronto Headquarters.Vacancy Status: This position is for an existing and active vacancy that Citylitics is currently seeking to fill.What Will You Accomplish? / How You Will Make An Immediate Impact: Build a revenue operations tech stack that integrates all internal GTM data sources, and which is aligned with the company vision, market strategy and revenue growth goals.Implement an accurate and fully-adopted CRM that is at the heart of the revenue operations tech stack. Participate in recurring forecast reviews with GTM leaders & company execs by communicating outcomes and action items. Support GTM leaders to make strategy & operational decisions using real-time data and to determine the ROI impact of past GTM changes & decisionsCreate customer segmentation in our CRM that aligns with the company’s growth direction and ICP; Contribute to customer segmentation initiatives in Dash or Pendo in order to enable measuring the revenue impact of product launchesPrepare daily, weekly, and monthly reporting of core RevOps metrics and forecasts that are actionable, visual, and audience-specific (executive, team leads, company-wide, GTM role specific). For example: conversion rates, pipeline velocity, CAC, LTV, GRR and NRR.Help GTM leaders to forecast accurately and run effective campaigns & initiatives based on reliable CRM data and insightful cohort analysis.Implement comp plans and SPIFFs into a Compensation Management System.Other duties as assignedRequirements5+ years experience in Revenue Operations, Sales Operations, or related roles within a high-growth B2B SaaS environmentExperience setting up new tools or systems for GTM teams and driving adoption, including Salesforce administration. Technical knowhow to integrate different data sources in order to create a single source of truth for GTM metrics and revenue modelling. Proven track record of cross-departmental process optimization with clear documentation and communicationStrong technical understanding of customer lifecycle metrics, cohort analysis, and SaaS revenue metricsHas supported the implementation of variable compensation programs that were highly effective at driving revenue growth. Exceptional communication skills, including thoughtful data visualization and executive-level reportingRelentless and resourceful at overcoming data gaps and complexity with efficiency.Practical experience leveraging AI tools and stays informed on emerging technologies in order to integrate relevant ones into GTM workflows.BenefitsWhy Citylitics? This is a rare opportunity to influence positive change within one of the biggest societal challenges of our generation: sustainable public infrastructure You get to support a disruptive solution with a compelling value proposition into an industry that is eager to hear from you and in a market with no direct competition. We live at the cross section of infrastructure, scaleup and data science/AI. There is no other team like us in Toronto. There is no corporate bureaucracy here. You will accomplish more here in a few months than what you would in a few years at a large, entrenched technology company. We believe that Data and AI will play an outsized role in our future, so we equip every team member with access to Generative AI tools and our full Data Universe to enhance their productivity and encourage innovation through experimentation. We are proud to offer every CityZen an internal mentorship program, in-role professional growth, skill-based development & learning, and internal promotion opportunities. We work hard, we play together, we win as a team We are on a mission to solve infrastructure while savoring the moment and celebrating the little details along the way. Citylitics is an equal opportunity employer. We are passionate about providing a safe workplace where everyone is accepted and has the opportunity to grow with us. We are committed to making diversity and inclusivity part of our culture