Customer Support Representative
7 days ago
- Pay rate: $25-$27/hour.
- Location: Ajax, ON | Hybrid - 2 days in-office
- Shifts: Monday to Friday, 9 AM - 5 PM with rotating shifts (11 AM - 7 PM), and one Saturday per month.
- Job type: 24-month contract | Full-time
- Hires fast, pays weekly.
- 4% vacation pay paid out on each weekly pay cheque.
- Medical and dental benefits once qualified.
- Free training programs
- New and quicker onboarding process
- Respond to customer inquiries related to spare parts pricing, availability, order status, and credit requests within 24 hours.
- Manage a predefined customer allocation and provide proactive customer support with a progressive level of customer service.
- Analyze CSC master data to assist with CSC tools and operations.
- Actively manage customer purchase orders, from order intake to shipment, ensuring seamless delivery.
- Liaise with internal teams, including Logistics, Commercial, Credit Control, and Warehouses, to ensure customer requests are processed and orders are dispatched on time.
- Identify and resolve system and tool blockers, providing solutions to improve processes.
- Coordinate manual purchase order management for customers when automatic order booking is unavailable.
- Collaborate with WB Commercial Managers to allocate Wheels Brakes WB parts in accordance with contracts.
- Manage AOG activities and support urgent customer requests as per AOG rules, including RFQs, order entry, and deliveries.
- Actively participate in reviews and team meetings to ensure priorities are met, and suggest improvements in the ordering process.
- Must be legally eligible to work and reside in Canada.
- Diploma in Business Administration or equivalent.
- Previous experience in Front Office Customer Service/Account Management, preferably within the aerospace industry.
- Proficiency in SAP and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong analytical skills for data analysis and problem-solving.
- Excellent communication skills, both written and verbal.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Ability to pass a criminal background check and CGP screening.
To find out more about Adecco Perks and what we can do for you please visit the link here: https://www.adecco.com/en-ca/job-seekers/benefits
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