Customer Support Representative

7 days ago


Ajax, Ontario, Canada Adecco Canada Full time
Adecco is currently seeking a Customer Service Representative - Commercial for a 24-month contract position located in Ajax, ON. This role offers a dynamic and fast-paced environment with a primary focus on responding to customer inquiries regarding spare parts pricing, availability, order status, and credit requests. The position also involves managing customer purchase orders, collaborating with various teams, and providing support for Aircraft on Ground (AOG) activities. The successful candidate will have experience in customer service, analytical skills, and proficiency in systems like SAP.
  • Pay rate: $25-$27/hour.
  • Location: Ajax, ON | Hybrid - 2 days in-office
  • Shifts: Monday to Friday, 9 AM - 5 PM with rotating shifts (11 AM - 7 PM), and one Saturday per month.
  • Job type: 24-month contract | Full-time
Here's why you should apply:
  • Hires fast, pays weekly.
  • 4% vacation pay paid out on each weekly pay cheque.
  • Medical and dental benefits once qualified.
  • Free training programs
  • New and quicker onboarding process
Responsibilities:
  • Respond to customer inquiries related to spare parts pricing, availability, order status, and credit requests within 24 hours.
  • Manage a predefined customer allocation and provide proactive customer support with a progressive level of customer service.
  • Analyze CSC master data to assist with CSC tools and operations.
  • Actively manage customer purchase orders, from order intake to shipment, ensuring seamless delivery.
  • Liaise with internal teams, including Logistics, Commercial, Credit Control, and Warehouses, to ensure customer requests are processed and orders are dispatched on time.
  • Identify and resolve system and tool blockers, providing solutions to improve processes.
  • Coordinate manual purchase order management for customers when automatic order booking is unavailable.
  • Collaborate with WB Commercial Managers to allocate Wheels Brakes WB parts in accordance with contracts.
  • Manage AOG activities and support urgent customer requests as per AOG rules, including RFQs, order entry, and deliveries.
  • Actively participate in reviews and team meetings to ensure priorities are met, and suggest improvements in the ordering process.
Requirements:
  • Must be legally eligible to work and reside in Canada.
  • Diploma in Business Administration or equivalent.
  • Previous experience in Front Office Customer Service/Account Management, preferably within the aerospace industry.
  • Proficiency in SAP and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Strong analytical skills for data analysis and problem-solving.
  • Excellent communication skills, both written and verbal.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
  • Ability to pass a criminal background check and CGP screening.
Apply now to this Customer Service Representative - Commercial job in Ajax, ON for immediate employment consideration. Our dynamic team of recruiters will reach out if you qualify for this role.

To find out more about Adecco Perks and what we can do for you please visit the link here: https://www.adecco.com/en-ca/job-seekers/benefits

Lacking the skills for this job? Don't worry - we've got you covered. Click this link https://qrco.de/bdiseH to learn about the Aspire Academy and start your free upskilling journey today.

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