Integration Engineer

Position Summary:Customer Projects and Implementation at Miovision is looking for an Integration Engineer to join our world class customer implementation team.Through best practices and solid technical skills we ensure our technology implementations exceed customer expectations, meet internal business needs, and drive a culture of Earning Our Customers every day.Our Integration Engineer meets customer needs by building custom integrations between the Mio1 platform and our customer’s hardware and software systems. This role is critical to the Miovision Implementation and Sales teams, executing custom technical solutions in breakthrough technology.Key Duties & Responsibilities: Develop and deliver custom solutions to meet customer’s requirements.Responsible for integration activities for including both on hardware (modem) and cloud APIs.Performs technical review of 3rd party technical documents design and coordinates as needed with Miovision and 3rd party engineering teams. Collaborates with customer teams to ensure project technical needs are met. Performs ongoing system support for customers after project closeout as required. Develops a thorough understanding of and intelligently communicates Miovision’s product and technology portfolio to customers.Participate in the field-testing activities required for integration projects and/or new product launches.Provides ongoing technical support, training, and customer service as needed.Writes technical documents including installation manuals, troubleshooting guide, customer requirements, and integration and/or product customization procedures.Trains fellow employees in the use, configuration and validation of our systems.Identifies improvements and automation collaborating with engineering and product management.Translates technical requirements from customer to Miovisions’s product development team to implement appropriate solutions.Performs other related duties as assigned.Travel of up to 5% in North America.Experience Required: Demonstrates a broad experience of problem solving and root cause analysis to solve difficult or complex problemsProgrammingPythonLUA scriptingNetworking, including general routing and cellular connectivityExperience with 12 and 24 volt hardware I/O requirementsFamiliarity with basic I/O circuits including use of resistors, diodes, and relaysTechnologies:WebsocketsMQTTREST APITools:PostmanSwaggerVS CodeWireSharkDemonstrates customer first qualities in all areas of focusDemonstrates experience in network and IT setup for complex ITS or technology projects.Experience setting up VPNs between organizationsAWS Site-to-Site VPNVPN terminology and troubleshootingFamiliarity with Cisco, Palo Alto, SonicWall firewalls a plus, but not requiredExperience creating Virtual Machines within multiple VM environmentsMobile Router Configuration/troubleshootingNetwork troubleshootingProficiency with:Open VPNChef ServerSSHAWS/VPCSQL Demonstrates ability to effectively prioritize and execute tasks in a high-pressure environmentSets high expectations for results and sets a personal example of accountabilityActively experiments with innovative methods to solve problemsAbility to quickly grasp new technology including electrical, cloud computing and networking conceptsDemonstrates ability to use customer insights to identify and exceed customer needsConsistently makes decisions based on sound judgment, core ethics, and company values, regardless of circumstances and pressure while driving for successful customer and company outcomesPrevious experience in traffic, ITS, public safety, and/or transit industry is valued.5+ years of engineering experience minimum.Bachelors or 4-year degree (engineering or technical field).Your Rewards & Well-being:We invest in our team with benefits designed for modern life and true work-life balance.Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.Financial Future: Build for tomorrow with our RRSP Matching Plan and share in the company's success through our Variable Incentive Plan.Time to Recharge: Truly unplug with our unique Mio-Days (we turn every long weekend into a 4-day weekend), a December holiday shutdown, and a flexible vacation policy.Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.Sound like your next adventure? Apply now and let's start building togetherWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please indicate if you require accommodation on your application, and our team will work with you to meet your accessibility needs. To all recruitment agencies: Miovision does not accept agency solicitation or resumes. Please do not forward resumes to our HR alias e-mail address, to any Miovision employee, or to other Miovision e-mail addresses. Miovision will not pay any fees related to unsolicited resumes.