Job: Junior Technical Supervisor

1 hour ago

Montreal, Canada Stingray Full time

Department Customer Service Location Montreal At Stingray, creativity, collaboration, and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment? Our Customer Support (Business Division) team, based in Montreal, is currently looking for a Junior Technical Supervisor who is motivated by a constantly evolving environment. You will be the go-to technical escalation point for our team of Customer Support Specialists (Level 1), responsible for resolving a high volume of complex requests related to our digital signage platforms. If you excel at problem-solving, are known for your organizational skills, and can stay on track in the heat of the moment, we want to meet you Your day-to-day Take ownership of and drive the resolution for a high volume of support escalations (Level 2). Act as the main point of contact for escalations and prepare Scope of Work (SOW) before dispatching technicians. Independently investigate hardware and software issues, perform advanced troubleshooting of external players, SoC and LED screens, and manage firmware updates. Actively contribute to improving our processes by creating and updating clear technical documentation to support the team. Your qualifications Technical Skills Minimum of 1 year of experience in an advanced technical support role (Level 2). Hands-on experience troubleshooting digital signage hardware (media players, commercial screens, SoC). Solid understanding of networking principles (TCP/IP, DNS, DHCP). Direct experience with digital signage software (e.g., MagicInfo, Navori) is required. Fluency in French and English (written and spoken) is essential. Soft Skills Exceptional organization and thoroughness: You know how to structure your work to ensure flawless tracking of every case, even when requests are numerous. High degree of autonomy and proactivity: You are able to take initiative and work effectively with minimal supervision, taking full ownership of your cases. Remarkable adaptability: You are comfortable in an environment where priorities change quickly and you know how to adjust your focus with ease. Excellent stress and priority management: You can handle a large number of simultaneous requests without losing sight of the details, maintaining a calm and methodical approach. Strong analytical skills and a desire to learn and master complex technologies. Life at Stingray A cool office in Montreal & a hybrid work policy  Share purchase plan (with a contribution from Stingray) Access to virtual healthcare  Stingray café with breakfasts and snacks offered every day Free fitness classes offered weekly Access to private nutrition & wellness advising Free language classes  Summer hours  Milestones celebrated with our loyalty program  5@7 and vibrant social events And much more Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time. Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.

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