Quality Assurance Supervisor

Job DescriptionThis position is responsible for the administration of the site Quality Management System of the Food Service operation in accordance to the programs and standards required by the Food sector to provide services to public and government sector customers. This position will also optimize and oversee laboratory Quality Systems to support accreditation programs, as well as compliance with applicable Canadian, US and international standards and regulations not limited to ISO 9001 and ISO/IEC 17025, cGMP, and GLP.JOB FUNCTIONSMonitor and maintain quality system in compliance with ISO/IEC17025, ISO 9001, cGMP and GLP standards and regulations. Ensure that objectives of the quality programs are defined and communicated at all sites Develop and implement quality assurance strategies, policies and proceduresKeep abreast of regulatory requirements and trends. Maintain appropriate laboratory accreditations. Supervise document control and training functions. Recommend training and conducts internal training as necessary. Provide expert advice and/or train staff on processes and procedures. Host regulatory agency and customer compliance audits of the laboratory, including overseeing the preparation of the facilities for such audits. Review and coordinate all site-specific responses to regulatory agencies and client audits and corrective action commitments within agreed upon timelines. Manage internal audit schedules of all major systems of laboratory operation and ensures that audits are performed according to established timelines. Supervise the scheduling and conduct of equipment qualification and calibration. Liaise with other Managers/Supervisors to enhance existing Quality Management Systems for compliance and operating efficiency and effectiveness.Hold annual quality system review and periodic management review sessions.Liaise with other Managers/Supervisors in response to customer quality complaints and claims. Maintain corrective and preventive action program to ensure continuous improvement. Works with the lab personnel to continuously improve lab products and services. May be assigned and coordinate special or ad hoc projects as needed.LEADERSHIP/SUPERVISORY RESPONSIBILITIESProvides guidance and/or leadership to others, including indirect reports, peers, or managers Has hiring and terminating responsibilitiesSupervises othersNumber of employees directly reporting 1-3JOB COMPLEXITYThis position works under minimum supervision.Work requires the development of action plans for problems or issues having broad implications.Work requires the development of solutions through the application of advanced specialized knowledge of the function/service and/or technical discipline.Ability to provide authoritative opinions in the area of expertise and finds new and innovative ways of improving production efficiencies.IMPACT OF DECISIONSDecisions impact on a number of departments and potential impact on customersDecisions on Quality Assurance programs have significant impact on the customer satisfaction with respect to testing results, quality of results and on-going relationships.ANALYTICAL THINKING/PROBLEM SOLVINGDevelop plans to achieve specific short-term job-related objectivesAnalyze and develop plans for services providedIdentify fundamental problems for major functions/departments.Identify the root cause for non-conformances and implement sound corrective actionsProvide technical input for customersWhen there is a situation that the employee has not come across before get advice from business managerBefore making a decision, consult with Senior ManagementQualificationsEDUCATION AND EXPERIENCEUniversity degree in Biology, Biochemistry, Chemistry or a related science degree RequiredA minimum of 3-5 years of proven technical Quality Assurance experience and strong knowledge in analytical laboratory operations and services. Required5 years of experience in Quality Management Systems (preferably to ISO/IEC 17025 standard), cGMP, GLP and international regulations would be an asset. Preferred