Operations Officer II

We are seeking a focused and highly detailed Operations Officer II to join the CPB Operations and Delivery team. This is a critical 6-month contract role responsible for high-volume data entry and processing activities, specifically managing requests for information from government agencies and internal partners. The ideal candidate is tech-savvy, goal-oriented, and excels at repetitive, accurate data work while adhering to strict Service Level Agreements (SLAs).Work Location: Currently Remote. Starting January 2026, this position will transition to Hybrid (4 days per week in office) at Mississauga, ON.Schedule: Fixed Mon-Fri schedule, generally 8:30 AM – 4:30 PM (subject to change within 8:00 AM – 5:00 PM range).This is a 100% back-office operations role focused on data governance and transaction processing. The core daily responsibility is receiving, reading, and extracting information from documents (often related to government/provincial agencies), performing data entry into internal databases, and sending the fetched information back to partners in a timely manner. This high-volume work requires exceptional attention to detail and the ability to maintain consistency under pressure.AdvantagesCareer Growth: Significant exposure to broad banking operations, offering an opportunity to discover various roles and products, with strong potential for conversion to a Full-Time Employee (FTE).Leadership and Mentorship: Opportunities to shine through strong work performance and gain exposure to leadership and mentorship experiences.Structured Environment: Clear performance measurement based on meeting SLAs and productivity targets, ensuring high standards of work.Hybrid Transition: Start with remote work during training, transitioning to a fixed hybrid schedule starting in January 2026.ResponsibilitiesData Entry and Processing: Perform general and specialized transactions and processing activities, including accurately reading complex documents and performing high-volume data entry into databases.SLA Adherence: Prioritize and manage individual workload to consistently meet strict Service Level Agreement (SLA) requirements for both service and productivity.Information Fulfillment: Respond to internal and external partners (including government agencies) by fetching required information and sending it back promptly and effectively.Risk and Compliance: Understand and apply internal and industry regulations, supporting the timely and accurate completion of business processes, and escalating non-standard or high-risk activities as appropriate.Systems Utilization: Demonstrate technical proficiency and the ability to quickly learn and utilize internal systems to support operational tasks.Continuous Improvement: Actively review internal processes/activities and contribute ideas for process enhancement and elevation of service quality.QualificationsMandatory Requirements (Must-Have)Experience: 2–4 years of overall professional experience, including 1+ years of experience in the banking/financial industry.Operational Skills: Strong Data Entry skills, comfort with repetitive tasks, and proven ability to work under pressure while maintaining high accuracy.Time Management: Excellent organizational and time management skills, with a demonstrated ability to adhere to strict deadlines and meet SLAs in past experiences.Technical Savvy: Highly tech savvy and able to quickly pick up on and utilize internal banking systems.Education: Post-secondary degree, preferably in Administration or an Investment-related field.Desirable Qualifications (Nice-to-Have)Background/Education in Finance or Investment.Proficiency in Microsoft Office, with specific experience in Excel being an asset.SummaryIf you have experience in a professional corporative environment and you are interested in the Operations Officer role, please apply online todayRandstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.