Business Controls Officer

Is this role right for you? In this role, you will: Responsible for completing a Next Day review on Account Monitoring, Retail Lending, Day-to-Day, Investment Platform Account Activity Report (IPAAR), General Ledger Management Exceptions, and Small Business cases via the Business Controls Automated Tool (BCAT) Provides daily regulatory oversight and reporting to Branch Management Teams ensuring adherence to the effectiveness of Operational Risk, Know Your Customer, Regulatory Compliance Risk, Anti Money Laundering/Anti-Terrorist funding risk and Conduct risk for Day-to-Day, Investments, Retail Lending Compliance and Small Business and documenting any deficiencies for escalation to Branch Management and Manager, Business Controls  Review, investigate, research, and analyze customer transactions, and escalate to Branch Management, with appropriate recommendations in respect to Regulatory requirements (AML, KYC, etc.) and Risk Management based on the Bank’s risk appetite and risk culture Responsible for actioning and decision making on Business Controls Automated Tool (BCAT) cases that may have direct customer impact, as well as mitigate risk for the Bank Review, investigate, and analyze customer transactions and report Branch Management with appropriate Business Controls Automated Tool dispositions recommendations in respect to Regulatory requirements (AML, KYC, etc.) and risk management based on Risk Appetite  Ensuring strict adherence to the Bank’s security procedures, including assigned authorities and lending limits for sales staff  Accurately identifying Retail Lending Compliance deficiencies to ensure defect trending statistics are accurate  Acting as Subject Matter Expert within Business Controls for Retail Lending, Small Business, and Day-toDay Operations Having expert knowledge of all policies, procedures and regulatory changes relating to Retail Lending, Small Business, and Day-to-Day Operations Supporting the Branch Management team to ensure activities completed align to compliance requirements, based on established policies, procedures, and regulatory requirements Identifying potential processing efficiencies, automation opportunities or system enhancements  Foster results by identifying potential investment referrals to Branch and by identifying potential frauds Follow-up of previously defected cases to ensure 100% defect resolution Adhering to KPI measurements Adhering to 24-to-48-hour Operational Performance Commitment timelines  Ensuring Quality Control benchmark is met Ongoing collaboration within Global Operations to provide optimum Branch support Understanding how the Bank’s Risk Appetite and Risk Culture should be considered in Day-to-Day activities and decisions Actively pursues effective and efficient operations of their respective areas, while ensuring the adequacy, adherence to, and effectiveness of Day-to-Day Business Controls to meet obligations with respect to Operational Risk, Regulatory Compliance Risk, AML/ATF Risk, and Conduct Risk, including but not limited to, responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, and the Code of Conduct Champions a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment, communicating visions/values/business strategy, and managing succession and development planning for the team Provide back-up coverage to other specialized teams as required  Other information: Completion of a personalized Employee Development Plan, which identifies activities (iLead courses, job shadows, Learning platform, networking activities, etc.) for continuous development Engagement on huddles, ITBs and GTBs Engagement through Scotiabank platforms (Applause, Viva Engage, etc)  Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:  Thorough knowledge of daily and periodic branch routines, procedures, and policies, as well as thorough knowledge of branch controls and branch applications is required • Expert knowledge of applicable Bank systems (IntraLink, Sales Builder, WorkHub, Forms Free Teller, Business Controls Automated Tool (BCAT) Thorough knowledge of policy and procedure associated with set-up and administration of financial products and services Thorough knowledge of non-regulatory retail and small business compliance, retail lending compliance, branch reports, and business account opening Thorough knowledge of regulatory compliance related to Privacy, Anti-Money Laundering (AML), Anti-Terrorist Financing (ATF), Know Your Customer (KYC), Canadian Deposit Insurance Corporation (CDIC), Financial Consumer Agency of Canada (FCAC), and Foreign Account Tax Compliance Act (FACTA) Thorough knowledge of credit/risk adjudication policies and processes and retail lending policies and processes to enable effective retail and small business compliance review Working knowledge of Canadian Code of Practice for Consumer Debit Card Services (Debit Card Code of Conduct) Working knowledge of financial products and services Strong PC skills are essential  In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere. Working Conditions: Work in a standard office-based environment; non-standard hours are a common occurrence, with the risk of exposure to hold-ups, extortion, etc. Heavy volume demands are unpredictable