Inside Sales Representative

Are you an inside sales professional passionate about technical products and the distribution industry? Our client is looking for a seasoned Inside Sales Representative for a stimulating position in Dorval, in the heart of the Montreal metropolitan area. This key role will place you at the intersection of customer service, technical support, and business development, ensuring sustained growth in the essential field of industrial pipes, valves, and fittings (PVF).Location : Dorval Position : Permanent Base Salary : $62,000 to $67,800 (depending on experience) Bonus : Profit-sharing program (up to 2%).🎯 The Role (Industrial Distribution B2B) This key role involves managing the complete sales cycle for industrial pipes, valves, and fittings (PVF). You will operate at the intersection of customer service and technical support, mainly managing existing accounts (farming). Tasks include managing submissions, obtaining supplier pricing, and collaborating with the external team.✔️ The Ideal Profile We are looking for a candidate who seeks long-term professional stability and who possesses:A background in Mechanical Engineering or equivalent experience in technical/industrial distribution.A strong technical aptitude to advise clients.An excellent team spirit for a very fast-paced work environment.AdvantagesChoosing this Inside Sales Representative role through Randstad Professionnel offers you multiple benefits:* Access to exclusive and long-term job opportunities with industrial distribution leaders in Dorval.* Permanent, full-time employment contract within a stable and growing company.* Competitive total compensation, including a motivating base salary and sales performance-based incentives.* Comprehensive employee benefits package (group insurance, RRSP or other) after the probationary period.* Work environment focused on collaboration, continuous learning, and career development in Sales.* Opportunities for ongoing product training to perfect your technical knowledge specific to the PVF industry.* Personalized support from your expert Randstad recruiter, who will accompany you through every step of the process.* Possibility to advance your career toward account management or outside sales roles.ResponsibilitiesAs an Inside Sales Representative in Dorval, your daily tasks, essential to sales success, will include:* Preparing and managing detailed and complex submissions for PVF products (pipes, valves, fittings), ensuring the accuracy of prices and technical specifications.* Responding to technical and commercial inquiries from clients via phone and email, acting as the first specialized point of contact for technical sales.* Processing customer orders from A to Z in the ERP/CRM system, including inventory verification, delivery time confirmation, and logistics follow-up.* Providing proactive technical support to clients to help them select the appropriate products for their specific industrial applications.* Maintaining and developing solid trust-based relationships with existing customers, contributing to retention and the increase of recurring sales.* Collaborating closely with Outside Sales Representatives to support territory strategies and achieve overall sales objectives.* Managing complaints and returns professionally and efficiently, ensuring continuous customer satisfaction.* Updating and organizing product documentation and customer files, ensuring an accurate database for the Sales team.QualificationsThe required skills to excel in this Inside Sales Representative position in industrial distribution include:* A minimum of 3 to 5 years of significant experience in an inside sales or technical sales support role in the industrial or technical distribution sector (PVF, equipment, HVAC).* Working knowledge of ERP/CRM systems and proficiency in office tools (Office suite, especially Excel).* Excellent bilingual communication skills (English/French) and the ability to quickly build rapport and trust.* A strong results orientation and demonstrated ability to work under pressure in a fast-paced environment.* Proactivity and autonomy to take ownership of files and see them through to completion without constant supervision.* Highly developed team spirit and a willingness to collaborate closely with support, logistics, and warehouse colleagues.* College (DEC) or university diploma in a relevant field (e.g., administration, mechanical or industrial engineering, or related field).* Work experience demonstrating job stability is strongly preferred (commitment of 3 years or more with previous employers).* Solid understanding or knowledge of industrial piping, valve, and fitting products (PVF knowledge is a major asset).SummaryTo apply, please send your CV with the subject line "Inside Sales B2B (Technical)" directly to Pierce Ashton-Kane at pierce.ashton-kane@randstad.ca.We also invite anyone in your network who may be relevant for the role to refer them to us. A referral bonus may be offered for a successful hire.Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.